Fraudulent evaluation - Samstores.com

[yakitori]

Fraudulent evaluation:

There was some technical issues submitting an email using Resellerrating.com's contact page, so I had to post it in this forum.

Reviewer gabs999 may be working for Samstores.com, and could be giving fraudulent evulation in favor of the online store.

Contact info for Samstores.com includes a peculiar email address (gabs999@yahoo.com) displayed in Amazon.com's site stat for SamStores.com (also shows Extenprise,Inc as the dba name):
http://www.amazon.com/exec/obidos/tg...99819?v=glance

Further proof that the dba name for SamStores.com is Extenprise, Inc. is shown in the Better Business Bureau website, Chicago division:
http://www.chicago.bbb.org/commonrep...ml?bid=1004875

Please investigate asap, and take appropriate action in accordance with Resellerratings.com's evaluation policies.

[Admin RR]

Thanks for the tip and the evidence.

[yakitori]

You're welcome. I'm currently trying to settle a dispute with them. I did an invesigation regarding their "reputable" services as posted on the Better Business Bureau, and searched for ratings about Samstores. Turns out that their practices are questionable at best, and they allegedly posted a fraudulent evaluation on this site. They've charged my credit card, including shipping, but never sent a tracking number.

They had the item in-stock...so they say when I confirmed by phone before placing the order. I received an email confirmation that the order was processed, but when I didn't receive the tracking number, I called a few days afterwards to reconfirm. They said that the item (tri-band world cell phone) is in Chinese and that they had to change the software. A false statement, as tri-band phones come in multiple languages with English being the most basic language option. And even if it's honestly in Chinese only, they should have notified me of that fact and posted it on their website. If they simply came out forthright that the item is in backorder, and put a hold on the charge to my credit card, instead of giving me this bogus "Chinese-only product" statement, I would have been fine with that. Needless to say, the whole situation is unsettling.

If the item isn't delivered at the date they verbally specified, I will be forced to take action including dispute of charges. I will post a review on this site depending on the outcome.

[Samstores]

Our competitors are putting these fraudulent evaluations about our company
These are fake people. Who are using some others names and ids and are trying to degrade are company. We know our competitors .They cannot compete with us .That the reason they are trying to put negative comments about our store
Hi
My name is Satyendra from Samstores I am working as as sales manager in this store. I have noticed a feed back from a customer for not getting the phone. I am extremely sorry for that. All the GSM unlock phones what we sell on our site are coming from overseas. It is clearly mentioned in our website.
GSM Unlocked Phones GSM Phones,Triband,Quadband,Simfree phones
Our competitors are putting these fraudulent evaluations about our company

Some times the manufacturer sends us some phones in non-English language. And later we are able to convert this phone into English . But in this case we where not able to do so. Therefore we called the customers and told him the truth and our problem. We are sorry for any kind of inconvenience this may have caused to the customer. But we do not have any kind of intention to sell anyone a wrong product. All are product are brand new and factory fresh.

If you any questions please feel free to email me at orders@samstores.com or call me at 847-2901718.

Thanks
Satyendra Sharma
Sales Manager
PAL camcorders, Unlocked GSM Cellular Phone, DVD Region 0 Zone Codefree, International Voltage Converter, 220 Volts Appliances,

[Samstores]

[Our competitors are putting these fraudulent evaluations about our company.
These are fake people. Who are using some others names and ids and are trying to degrade are company. We know our competitors .They cannot compete with us .That the reason they are trying to put negative comments about our store.
Our price is the best and shipping is super fast and we sell only factory sealed items. All poduct we sell are brand new .We have a live person always to answer your question on the phone.
We agree we are not 100% perfect. And we always learn from our mistake. And we make sure it is never repeated.
I would request to all the customer who have put a negative comment about us to please provide us there order number so that we can find out there complain is legitimate or not.And we will definetly make sure you are been taken care.And please talk to me directly at my direct number is 8472901718 ext 206-Peter Perira- Manager Samstores
Samstores is our DBA (doing business as)NAME.
We are doing business form June 2001

We have 2 company
1- Wholesale and Retail located at
1500 midway ct ,w8
Elkgrove Village,IL-60007

Our Corporate name which does Wholesale order is Extenprise Inc
Our D&B number is 149983632
Our Corporate name for Retail is Sam Electronics
Our D&B number is 557413304

Our company has a very clean record . You can even check our Better business burea rating.where it will show we have taken every action to make our customer are happy.


Peter Perira-
8472901718 ext 206-
info@samstores.com
Manager
Samstores

[BernardJohnson]

I cannot believe the hassle and run around I am getting from this company. If anyone wants more info post here and I will add more in regards to specific details.

Right now I am livid and hate the fact that I have to dispute charges and tie my money up for 30-60 days until my credit card company refunds my money. I hate to make blanket statements without backing it up but these guys have no idea what is going on and I get a different answer from everyone I speak with - not to mention they will never let you complete a sentence. They are impossible to deal with (rude, cantankerous, ignorant and non receptive to the customers needs) and they have charged me and I don't have the product and now I have to go through a dispute.

Do yourself a favor and DO NOT DEAL with samstores.com

The biggest problem is what are normal guys like me and others to do? I just can't stand being blatently lied to and then losing my money and having to jump through hoops to maybe get it back.

If you place an order and cancel an hour later (days before it ships) there is a 10% fee! This and other "Rules" that should be against the law are prevalent with this company.

Lastly the sales reps I spoke with had no problem arguing and debating as if it were second nature - these guys were not even customer service. I am convinced that everyone there is used to dealing and arguing with irate customers on a regular basis. I have never been treated so poorly EVER.

[nomaxim]

Welcome to RR.

Have you filed a complaint with the BBB?

You can do so at bbb.org/odrweb/public/GetStarted.aspx.

BBB report for this company shows a 'Satisfactory' record and that they have been a member of the BBB since MAY2003.

The review page here at RR shows a ~2.83 out of ten with 18 reviews since 2FEB2005.

Pleas note the following from SamStores FAQ's,[quote]

[expatchick]

I placed an order with this company for some 220 volts equipment. They claim that all their products are brand new.

First after I placed the order, they tried to "bait and switch" me to different products. I ordered a Samsung and a Toshiba TV and they tried to switch me to models that I didn't won't. I was running out of time becuase I was moving overseas so I was finally suckered into their sales pitch.

When I received my merchandise I was extremely surprised that not only were the products not what I originally ordered, but also the boxes were opened. There was scratches on 12 out of th 15 items that I purchased. Everything was clearly used. I called them to confront them, and they said we open the boxes to test the products for you.

They sell used, refurbished products!
They offer limited support and sales service. (Horrible)!!!
They sell items for international relocation however they have no clue what someone relocating is going through!

Samstores is a fraudulant company, selling fake, used, refurbished cell phones, TVs, and 220 volts appliances. BEWARE BEFORE YOU BUY. There are many other companies out there that can be used. These companies are legitamite businesses for these items. I WENT TO SAMSTORES BECAUSE THEY WERE THE CHEAPEST, BUT MOST OTHER COMPANIES ARE JUST $10-20 MORE PER PRODUCT AND NOW I KNOW WHY.

[frostbitetwice]

I would not do business with this company...

Did they leave out a "c" in their name..

Samstores Customer Ratings, Reviews and Prices at ResellerRatings

[jhunnie]

i should have read this one before buying a cellphone from Samstore.
Last month (July) i purchased a Sony Ericsson P990i. According to thier website the phone was available so I went ahead and placed the order. I called to check the status of my order couplde days later and they told me that they did not have the phone and it was being ordered. I paid a 2-day shipping thru fedex, and it arrived more than a week later!
I got the phone and noticed that the box did not look brand new and it looked old. I looked at the contects and missing other accesories that supposed to come with the phone. The phone itself was already in Spanish language and had some phone numbers in it. It had scratches on the side, the touch screen did not work after 2 days. It took me three hours to reset the phone.
I called Samstores and the person (with an Indian accent) was very, very defensive when I started to tell him the problem. He did not even let me finish what I had to say. He raised his voice, and I just had to stop the conversation.
I sent the phone to Sony Ercisson for repair and Sony found evidence of liquid damage and corrosion from moisture. I still have Sony's report.
These guys are hard to do business with especially the "customer service" people. I felt I just lost $350!
by the way, Samstore sent me a RMA and took them few days to issue me one. I used my common sense and instead sent it to Sony to get a fair report..at least.
i am contacting the BBB.