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It's not the first time I've seen this,many have reported that Monarch uses these tactics now.I really hoped they would make a real effort to improve,like I said,it's hard to find a good builder with decent prices and selection,but I don't see it happening.They can't change or censor complaints here at RR,like they do on their own forum,so it seems they use pressure tactics,i.e.,if the complainer changes his review,then they'll give them the support they already deserve.The most telling thing I see in their forum is that customers with problems get more help and advice from other readers than from actual Monarch employees,they should charge Monarch for doing their job for them.When an employee does respond,it's "open the system and try this,swap this part,try a different part(like most people have extra components just lying around)".Excuse me,but when you pay thousands for a system that's supposedly put through exhaustive tests before shipping,you shouldn't have to play twenty questions and do your own maintenance just to get it to work out of the box!
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