Stay away from Newegg!

[flipper812002]

Also edsmith i find the following VERY hard to beleive.(He then proceeds to tell me that they will lie to my credit card company ). I have dealt with newegg for a long time and spent much hard earned money there and i know they treat customers better than that. Even when i had problems with them they handled them better than that and i can rant and rave as good as the next guy. I think if you call jason and talk normally to him and explain the situation to him he will correct it. NEWEGG ROCKS, but still a bit hard to search...lol had to throw that in

[edsmith]

Originally Posted by flipper812002

Also edsmith i find the following VERY hard to beleive.(He then proceeds to tell me that they will lie to my credit card company ). I have dealt with newegg for a long time and spent much hard earned money there and i know they treat customers better than that. Even when i had problems with them they handled them better than that and i can rant and rave as good as the next guy. I think if you call jason and talk normally to him and explain the situation to him he will correct it. NEWEGG ROCKS, but still a bit hard to search...lol had to throw that in

I'll rephrase my comment.

I spoke with the representative and he said that Newegg would not send me a call tag or do anything to prevent me from paying for shipping on something I didnt order.

I objected and said I would just dispute the charge with my credit card company. (still calmly)

He said, "Go ahead, we will tell your credit card company that we offered you
an option to return the item and that you refused"

That would be the point where I got very frustrated and angry but still tried to discuss it rationally.

I came on here and vented the anger and frustration I felt about the situation and was contacted by Jason from Newegg who is going above and beyond what other companies would do, to make sure that this is made right.

I KNEW that Newegg was better than that, I hope they have a recording of my discussion with that other customer service rep because I really dont think he belongs at Newegg.

[AnthonyC]

I have been a loyal customer of Newegg and have been using them to build my personal computers for the past 5 years. I recently felt it was time to upgrade and wanted to build a new computer. After I put one together, i decided to get a prefered account card and do the 6 month no interest financing.

That was when the trouble started. I recieved the card with no problem about a week after ordering it. Which was around the time my job was moving me to another state. No problem right, i'll change the address on the card along with changing all my other addresses. Thats what i thought. So I placed my $1500 order with newegg.

Then i get an email that my prefered account has been declined and that newegg would cancel my order in 3 days. Now i have delt with Newegg customer service before and it has been spectacular. So I figured I would call and straighten it out. However, upon calling newegg, i was told that there was nothing they could do and that I would have to call the number for the newegg prefered account card.

So I called and they told me that because i changed my address on my application it would take a few days to go through. To speed things up I could cancel and resubmit my order. I tried that the first day. Then i called again after another declined email. and Newegg prefered customer service said there was nothing they could do. NOTHING THEY COULD DO? DO THEY WANT MY MONEY or not? So I call again and ask to speak to a supervisor. This guy Chris tells me that it takes 30 days to verify an address change during which their STUPID card is as usefull as toilet paper. 30 DAYS!! thats 27 days after new egg will cancel my order. SO i explain the situation that i just got the card, and had recently moved for work and that i had already had newegg ship me stuff to my new address using my regular CC. And wonderful kind man that he is he offered to expidite my case he even gave me ticket number 41912. Then he said that it would take 15 DAYS for some mysterious 'back office' to respond to his request. WOW ONLY 15 days thats only 12 DAYS after newegg will cancel my order.

GOD FORBID I SHOULD ACCTUALLY WANT TO BUY SOMETHING FROM THESE PEOPLE!! THIS IS UNbelieveable IF there are newegg ppl that look at these posts please do something about the terrible lack of service that your prefered acount company has because you will loose lots of money. Well, thats my story so far, Ill update, I plan to keep calling till i find someone with the tiniest bit of intelligence that might acctually realize that they want to help me because i want to give them money. NEWEGG PREFERED ACCOUNT IS REALLY BAD.

[nomaxim]

AnthonyC,
Welcome to RR. First off, please edit your post. Our FAQ's

Members will not use profane, vulgar, or obscene, or threatening language; nor post content that is vulgar, obscene, profane, pornographic, sexually oriented or sexually suggestive; nor will members link to sites or pages with related content. Take note that using asterisks or other characters to censor portions of a curse word is still cursing.

Second,
http://www.newegg.com/application/NP...Conditions.asp

The Newegg.com Preferred Credit Card Account ("Account") is offered through Chase Bank USA, National Association, Wilmington, Delaware (The Bank). By completing this purchase you agree that you have read the Terms and Conditions;

Chase Bank holds your account not Newegg.
It is not unheard of for people to steal new CC's out of the mail before the rightful account holder receives them. They (the thief) then activates the card and changes the address. Since you moved so soon after activating the card it was likely flagged as a probable fraud. That would have been the cause for the delay.

[AnthonyC]

I am move around for my company on a regular basis, And i have never had a problem getting my creditcards, bank accounts, etc working after one week, and usually a call to the company will connect me with an intelligent person with the ability to help me out. THe real annoyance with the newegg prefered card is the dishonest and the unsatisfactory nature with which it was implemented. You can't mean to tell me that CHASE bank is so worried about a measly little credit line like mine that they need a whole month!! to varify it? Lets be honest, if your bank took that long to verfiy your creditcards every time you moved you wouldn't be able to survive with out hoards of cash.
Heres the rub

1. they were originally dishonest in their estimate of time it would take to get the problem rectified.

2. upon varifying my identity by phone, on a daily basis for 4 days straight. they were compleatly either unwilling or unable to help me get my order through - this is a slap in the customer's face

3. If they were infact unable to help me get my order through, this is even more disconserting, because in the event of an error how will things get corrected? Say you order 5-6k worth of product and things are shipped in error or your customer decides to go a different way with his build and you return the material you have to wait a month for your account to be credited? WOW could they even reverse a finance charge?

4.the "Newegg" prefered card is infact offered by Bill me later which is a subsidary of I4commerce who works in conjunction with chase bank to provide credit the fact that my money is going through three other companies before it gets to newegg makes me feel real secure.

5. Did i mention that after speaking to two supervisors the best they could do to expedite my case was send a letter to ??? Chase??? which should respond within 15 BUSINESS days wow thats awsome.

6. Does anyone else see this being a problem for someone who has been a loyal and paying customer of newegg.com since High School?

7. DId i mention that in my Newegg.com order history, i did infact have an order shipped successfully to my new place of residence prior to getting the preffered card.

8. Therfore, I can only reasonably summize that CHASE BANK, a partner in this hulahoop of confusion is unwilling to accept the VERIFIED INFORMATION of NEWEGG.COM - doesn't that sorta just give you a warm tingly feeling all over?

Furthermore, I do sincerly appologize for the colourful nature of my earlier post, I am obviously quite upset over this matter. I also appologize for the many spelliing and grammatical mistakes throughout my post owing to the large fact that I am tired in general (not just of newegg.com's wondercard).
Again, if anyone at newegg or their prefered card division is reading this my ticket is 41912 please feel free to give me a call or send me an email regarding the issue or these posts because I would like nothing more than to retract my above statments upon the event of you allowing me to spend my hard earned money at your fine establishment.

[flipper812002]

Chase Bank holds your account not Newegg.
It is not unheard of for people to steal new CC's out of the mail before the rightful account holder receives them. They (the thief) then activates the card and changes the address. Since you moved so soon after activating the card it was likely flagged as a probable fraud. That would have been the cause for the delay.[/quote]



I totally agree here. If i apply for a credit card then move a month later i hope they flagg it. Also i can almost bet your other cards have been in your name for a amount of time that moving set off no flaggs. In a post above i left contact information for jason at newegg. I am not sure about him helping with the credit card part of it but he did mine. Spent at least an hour on the phone with him trying to figure out why my other cards werent accepted. He followed my order every step of the way until it was verified and the charge accepted. I truly beleive if you get ahold of the right person at newegg you can get this resolved. Good luck to you.

[gjake]

Originally Posted by gjake

I have always had good service with Newegg until this last build. I have been a customer for about 4 years. Now the customer service has been awful and I have been a month waiting for a 26.00 refund on parts not shipped from the TN warehouse. That warehouse failed to ship $600.00 worth of parts for the build and I had to pay again to get the job done for my customer then wait for three weeks for my refund.

I have had a lot of help and personal contacts from Jason to include a phone call to my home. He finally got the problem fixed and I have received my refund as promised. I have ordered and received more parts from Newegg without a hitch. Way to go Jason and Newegg. My faith has been restored. They are working to make their customer service the best that it can be. I hope it continues to improve. Thanks again to Jason for all his help.

[desenuts]

Here is my Newegg story, taken from review of them here:

I have been a Newegg customer for over 5 years having spent probably $10000 with them in that time. Most of my orders in that time frame were filled quickly and with working product. However recently I have had such a...debacle with them that I felt it necessary to create an account here and post my ordeal.

I began assembling parts for a new computer in the middle of August. I planned to have all the parts by labor day and build the machine over the long weekend. Most of parts were purchased from Newegg. One of them was an OCZ 2gig kit of DDR2. Fast forward. All the parts are in and I build the machine. One of the sticks of RAM is bad. I begin the RMA process. Newegg does not cross ship. Policy is policy but I expected better service from a retailer I had spent so much with so consistently (I build a new machine every 18 months or so and they get the bulk of that business, or had until now). They did allow me to order a new kit of RAM on my dime and effectively cross ship. I did so. Note that the price of RAM started climbing and the original RAM I got was 219.99 and the replacement kit was 234.99. Fast forward. This RAM gets to me. One of the sticks is bad, you can tell just by looking at the package (clear plastic). The heat spreader is bowed and not even touching most of the chips. WTF! The other stick was fine though so I had 2 good sticks of RAM and a comp that wasnt crashing. So I returned both bad sticks. This is not acceptable to Newegg. They want me to return BOTH kits, good RAM and all. I told them I would but only if they shipped me working RAM on their dime. They did. The THIRD kit arrives and wonder of wonders, it works. So I ship back both of the 'good' sticks from the first two kits, and to their credit they picked up (well, they refunded me $15) the ground shipping on this return. They got them on or about 9/14/2006 as they processed the first of the RMA refunds at that date and the second one 9/19/2006. Fast forward. Its been over a month since they got both kits back and inventoried and I still do not have my money back. I inquired about this a week ago and was given a little info, but basically 'They are looking into it'. Two inquiries more and nothing new from them. Not only that but they elected to refund my original purchase price of 219.99, NOT the actual replacement cost I paid of 234.99. Class.

Newegg used to be a great place to buy computer components and electronics. However after this extremely customer-unfriendly DEBACLE. I can not recommend them now, to anyone. You can get better prices at other places and you can get bettter service at other places.

[karlriddle]

It is the worst company I've ever made business with.
I returned two items in one package to Newegg.
Since worker at RMA department did not look at inside the package well and he did not see the second item, they insist on that they received only one item and the only thing they said is "We received one item. we cannot do anything".

[boostedtsi]

If you want "service" from newegg, you literally have to post here. If not, see what happens, I bet it won't be much.

They do not care about the customers, they care about damage control.
If you are as cheap as to sell yourself and your opinion for $50 in store credit... your not much in my opinion. They mess up a date sensitive deadline, cause loss of funds, but that $50 store credit offer makes it all better...
Sorry but even after that they still screwed up and do not deserve a clean slate.

Does it help to get that credit only to have them screw up when you try to use it, or screw up even worse later on?

Yeah I have used newegg before. 4 times. Only once did things go right. And only once did they 'step up' and go out of their way to correct things, and that was after I posted here about them.

So have no misconceptions, you either have to be very firm with them on the phone, or take it to a customer review site (like this one) to get there attention and get them to do the right thing.