Stay away from Newegg!

[Mcap214]

Well, they had the item in stock again today for $370 and my original order had not shipped so I was able to cancel it and order it at lower price. It would not have shipped today anyway because I had put down my cell # in the contact # and my CC company had my home phone as # on record, so NewEgg held the order until I corrected my phone #. Annoying, but for my own good and ultimate benefit.

I called back wanting to upgrade my shipping to next day from the free UPS ground they offer and they upgraded it for no charge because my package was held up. I am impressed. If the delivery comes off well I will be rating them high.

[mooreman]

I am a computer consultant and I do about $25,000.00 worth of business with NewEgg and other resellers per year. I have ordered from all of the major computer resellers and NewEgg is by far, if not the best, very close to the best. They have never back-ordered an item on me after I ordered it. Their customer service department is one of the best to deal with. The employees are polite and professional. They are prompt at responding to my emails. You can also IM them using their online IM system. They answer their phones. They send you emails keeping you informed as your order progresses through the order process to the final shipping process. They don't charge your credit card until they ship the order.

I find their "Egg" rating customer reviews to be a very useful tool in narrowing down a purchase decision between similar products from different manufacturers. This is especially true with motherboard purchases.

Generally if you receive a defective product, their employees are empowered to grant you a $10.00 credit to your credit card on the spot to help defray the cost of the return shipping. There are very few resellers that pay for return shipping up front. Dell is one exception that comes to mind. On more expensive items they can get a manager's permission to issue a larger credit. To protect themselves they have to put a hold on your credit card, or ask that you initially pay the return shipping. A lot of people never bother to return defective products, even after they receive an RMA. They don't care what carrier you use either when you return an item. On small items the USPS is generally a good way to save money. Just use priority mail or certified mail so you get a delivery receipt and a tracking number. The USPS web site allows you to track your package.

When you order a hard drive I recommend using FedEx over UPS, or order the HDD on a separate order from another larger order. UPS's sorting equipment is very rough on large packages. I have had boxes that even though they were well packed, arrived with large holes punched in the sides by the pneumatic rams UPS uses to sort the packages on to different conveyor lines at their sorting center. On one occasion a hole was so large that a hard drive fell out during shipping. UPS taped it up and left the package on my door step minus the HDD. As soon as I got home and saw all the tape I new I was in trouble. Figured I was going to be out $115.00. Nope, NewEgg took care of me and I received a credit on my charge card within one week to cover the cost of the missing HDD. I ordered a third drive via FedEx and it arrived intact.

I am all in favor of outing the bad guys, but I hate to see a reputable reseller like EggHead get trashed in an online forum.

No I don't work, nor am I associated in any way with NewEgg.

[flipper812002]

Well i have had great times at newegg. I just built a new system and couldn't really afford the best processor and motherboard but then i saw the link for 6 months no interest and applied for the card and got it. So i got the best as we all would thinking well i have 6 months i can afford it. So two weeks later i need to buy about 100. more of items like dvd burner anda so on and tried to use my normal card i always used on new egg. Wouldn't accept it so i tried my other card i didnt want the hassle of messing up my 6 months no interest with the other 100. charge so wanted to keep it seperate. Well wouldnt take my other credit card either. So called new egg and asked about it they said was banks fault. So i called my bank i have a 8500. limit on the one and a 4000. limit on other and i pay them off in full every month. Bank said they had no idea why they were being turned down so tried 2 moe times on newegg and didnt go thru.
Finally i tried my preferred account and went thru first time. Made me feel like they wont take my other cards now so reguardless i paid my large amount half off and will pay the other half this month. Since that though i have been looking for a new place to buy from. Spent 400. at one place and had to get a new top of the line video card and bought it somewhere else too. I might go back to newegg aftewr i cancell my preferred account so my ormal cards will go thru in case i cant pay one off the 11.9% interest is alot better than getting stuck with 21.9 on my preferred account. I just think it is weird that the cards they always accepted wont go thru since i got a preferred account.

[flipper812002]

Looks like i need a new keyboard also....lol. will have to wait with the other items i need though. By the way im not trashing newegg always had good service from them great service most times just being forced to use their card gets to me. enough said.

[flipper812002]

wish they would do something about their new search engine. I guess im just picky i think a site ought to be user friendly not cost me more time than its worth. As for the squeaky wheel getting the grease that isnt always true. OR THEY WOULD FIX THE SEARCH ENGINE TO BE USER FRIENDLY

[frostbitetwice]

I thought the floppy drive I purchased from Egg was bad. I called them and they sent out a new one and told me not to send the old one back. It turn out at the original one was good and I was in error. I sent them a check for the model they had sent out, but it was never cashed.

Egg is simply the best!!!!!!!!!!!!!!!!!!!!!

[gjake]

Originally Posted by lenjack

I just wonder sometimes if some of the anti Newegg stuff I see might possibly be planted by it's competitors. I have no reason to doubt the folks who posted here, but sometimes I wonder.

I have always had good service with Newegg until this last build. I have been a customer for about 4 years. Now the customer service has been awful and I have been a month waiting for a 26.00 refund on parts not shipped from the TN warehouse. That warehouse failed to ship $600.00 worth of parts for the build and I had to pay again to get the job done for my customer then wait for three weeks for my refund.

[nukecity]

Sure, it would be nice for Newegg to pay your shipping. If the item was damaged in shipping, though, why is it their fault? Did the package ship with insurance? Why not get the carrier to ship "free".

Bottom line - there's no such thing as "free". Somebody pays. You want Newegg to pay? Then they will have to up their prices. You want the carrier to pay? Then pay for shipping insurance. Either way, you end up paying for it.

[edsmith]

Ok... I'm deleting this post until I see the end of the process.

I got a call from Newegg and wow. It really looks like they are stepping up and fixing this issue.

I'll keep this updated.

and yes... it was Jason who contacted me. Amazing customer service.

[flipper812002]

THIS IS FOR ANYONE WHO HAS A PROBLEM WITH NEWEGG. I KNOW FOR A FACT THEY DONT LEAVE ANYONE UNSATISFIED AND WILL DO WHATEVER IT TAKES TO MAKE YOU HAPPY. PLEASE USE THE FOLLOWING CONTACT INFORMATION AND CALL JASON DIRECTLY.

Jason Salinas
Customer Service Professional
jason.a.salinas@newegg.com
9997 E. Rose Hills Road
Whittier, CA 90601
T: 800-390-1119 x (dial 25078 immediately)
F: 909-395-8907