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No more eggs for me!
I ordered the new version of the Xbox360 on 10/2. Debit card. My card was charged at 5:01pm...after closing. I look at the status on 10/3 at 2pm my time which is noon at newegg. Still no updates. I even requested the rush processing for 2.99 extra on both packages, the 360 and the play and charge kit. Finally at 4pm my time both orders goto step 5. But still no tracking numbers for either order as of 10/3 at 11pm. I finally get them the next day 10/4 at 9pm my time. The play and charge shipped on 10/3 at 11:30am. But the 360 still has failed to ship. I notice that i am not refunded my 2.99 rush processing fee. 10/4 at 11pm I finally receive confirmation on both orders and the 360 has shipped. The play and charge kit as been shipped 2nd day air when i paid for 3 day select. Thanks newegg I say to myself. The 360 shows a shipped date of 10/3. First off I receive the confirmation a day late. 10/4 1pm, I check the tracking number on both packages. The play and charge kit is well on its way here. The 360 shows an "unload scan" at 1:14am on 10/4 at the Ontario, CA hub. Cool! it will be here Monday the 8th. Friday 10/5, no movement on the 360. The tracking info shows the last scan at 1:14am 10/4. I call UPS and inform them. They tell me that not all packages are scanned at every location and that the package is probably on a plane or on a truck. I do some research and find that Ontario is a major air hub for the west coast for UPS. I think, hell yeah. Surley by 10/6 that package would have hit Denver. No! still no movement. Logic tells me that the package could not have skipped a scan twice in a row. I call UPS again. She says the very same thing the other Rep said. 10/8 9am, still no movement. I call UPS AGAIN! "Sir, not all packages are scanned at every location, I still show that the package is in transit for a delivery date of 10/8 by the end of the day". The address it was shipped to was a business address. My dad's shop, the UPS guy is never late. He shows up at 3pm. No 360! I call UPS at 5pm. And talk to a supervisor this time around. She calls the Ontario hub. She tells me that they found the package and will update the scan within the hour. I wait until 11pm my time. Still no scan, and no movement. I call Newegg this morning, to start a trace. They tell me that it will take between 2-4 weeks for processing. The flat refuse to send a replacement and send a call tag for the lost shipment. I went to school with a guy that is now manager at the uPS station here. I call him, he calls his boss and his boss boss then calls me. I tell him the story. He swears that he will do everything in his power, including chewing some ass. He said to call him back no later than noon. Even gave me his cell number. If he does not answer, i was told not to leave a message. Just turn around and call again. As of 9am I have not heard anything yet. I am prepared to wait until 1pm. He is going above and beyond my expectations on this for me. I also called the bank. They are also will to launch an investigation into this matter, and pull that money that newegg has back from them. I dont want to go this route, but If thats what I have to do to get some satisfaction...then so be it.
The issue has been resolved after reading this forum and remember that human beings make mistakes from time to time, i remembered that I had patients. I called Newegg customer Support once again, and calmly, and nicely explained my situation to the Rep. She immediately put in a replacement order. I sent emails to every Rep I talked to over the past few days an apology. Not because I got what I wanted, but because I remembered that I did in fact have patients. Maybe if more than a few of us contacted them like this. We would get better responses.
Last edited by DustinR27; 10-09-2007 at 11:22 AM.
Reason: Resolved
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