I purchased a Pioneer Premier DEH-980BT from them on 7/16 for $390. I received the stereo on 7/26. When I opened the package I immediately noticed there were
two scratches on the faceplate.
I emailed them the following:
----- Original Message -----
From: Greg Beeman
To:
Tundra@TundraElectronics.com
Sent: Wednesday, July 26, 2006 7:00 PM
Subject: Order # 1610
I received my order and the packaging looked fine, however, when I opened up the Pioneer Premier DEH-980BT it has two big scratches on the face plate.
I need an RMA # so I can return this unit for a new unit that is not damaged.
I got the following response:
You will get an RA# in the next 48 hours. Please make sure to send back the original box and all paper work the Serial numbers are recorded and the units are bench tested to make sure the face plate works with unit sent back and that matches the one sent to you. If we find this is not the case there is a $30.00 Bench test fee as well as you being responsible for return shipping.
48 Business hours later I received the following email:
From: Tundra Electronics [mailto:tundra@tundraelectronics.com]
Sent: Monday, July 31, 2006 11:07 AM
To: Greg Beeman
Subject: Order Update #1610
Dear Greg Beeman,
Tundra Electronics
Order Number: 1610
Detailed Invoice
Date Ordered: Sunday 16 July, 2006
The comments for your order are: Your RA#JM07310602 PLACE THIS NUMBER ON THE OUTSIDE OF THE BOX IT IS GOOD
FOR 14 DAYS. IF THIS NUMBER IS NOT VISIBLE ON THE OUTSIDE OF THE BOX WE
WILL REFUSE DELIVERY WE SUGGEST SHIPPING UNITS BACK INSURED IN WITH SOME
TYPE OF TRACKING AS WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES.
You will receive store credit for the defective Please place this e mail in
the box with the Defective Unit to speed the process up.
Please include a check for 17.99 for return shipping.
Tundra Electronics
30777 Northwestern Hwy
Farmington Hills Mi 48334
My comments:
The original email sounds like I will only pay return shipping if they determine the faceplate does not match the unit. The latest email wants me to include a check for 17.99 to ship the unit back to me, yet the email says store credit..not replacement unit.....
The latest email states policy that they don't pay any shipping/handling for warranty (defective) units or that I should ship it back to Pioneer....such wonderful Customer Service....
Here is the latest email:
Our company policy that you agreed to on check out state that we do not cover any s/h to warranty the unit you can warranty the unit from Pioneer as well if you wish.
Tundra Electronics LLC
http://www.TundraElectronics.com
Farmington Hills, Michigan 48334
Tel: 248.932.0227 | Fax: 248.479.0933 | Email:
tundra@tundraelectronics.com
Phone Hours Mon-Thurs 9:30-5:30 Et. Fri 10:00-4:30Et.
I haven't read any good or bad news on Tundraelectronics. It's not looking good for this transaction. 
Linear Mode
