NEVER buy from shopsunshine.com

[jonathan_n85]

I guess it's worth mentioning that shopsunshine is just one out of a million crooklyn dealers who are well know for their deceitful business practices. Nothing new or revolutionary here.

My advice: Always google a business before you buy from them, unless you know for sure they're legit.



The infamous "Call to confirm your order! " is basically the gold standard of determining if a webstore/dealer is shady.

Before I start sounding like a troll, I want to leave one more comment:

Look at all the "one review wonders" listed on shopsunshine's resellerratting page.

Like there is that many people who go online and create a reviewer account, just so they can schmooz about a single electronics dealer and then never return again. I looked at one that had two reviews and interestingly enough, the other review was for a business that sells extended warranties which is kind of interesting.

Just use your own judgement.

[krustyy]

I'm glad to see one of my reviews of them stuck and is a top hit in Google!

I posted the same review in like 3 different places. Shopsunshine actively went to every single one of them and tried to get the review taken down. This is the only one they couldn't get to go away.

[herdeja]

Still waiting for my refund: 32 days and counting! I've turned the matter over to my credit card company and filed compaints with the BBB and NYC consumer protection people.

Wouldn't have realized who I was dealing with if I hadn't come across this post.

Avoid dealing with this company; they're either hopeless incompetent, or corrupt, or quite possibly both.

[pickedaname]

We can see where shopsunshine is blowing all of that sunlight...

[mysticcorp]

Well, I am not even sure where to start. I really wish I had searched before buying anything from them. As of right now I have an order placed with them, this is how things have gone.

I found an auction on e-bay by a company called: Pyxis Camera
I looked at their feedback and all was reasonable, but out of the 100's of auctions they had, nothing matched what I wanted so I called them and placed an order over the phone.

The rep on the phone was alright, but not as friendly as others had mentioned in the feedback. I am not going to lie, I tried to work a deal
on a better battery, but the CSR out not budge. The following is what I ordered and is posted from the confirmation e-mail I recieved from them.
Note I removed all identifying information as to my order, as I have not reached a decision on their service as of yet.
------------------------
Dear *****,
Thank You for ordering from Pyxis Camera.
Allow 3-5 business days for your order to be processed.
If you need expedited shipping on your order please call us at 1-877-733-5155 .
All packages are shipped via Ground service within the continental U.S. Ground shipping can take up to 7 business days to arrive (excluding weekends).
Here are your order details.


Order Number P429***
Date Ordered 02/08/2009
Date Paid 02/08/2009
Salesman ABE

Credit Card Number Expiration
MasterCard XXXX-XXXX-XXXX- ~ÎS */**** $1408.1

Item Unit Price Quantity Unit Price
* PYX_USA: NEW USA Nikon D90 Digital SLR Camera Body + 5 Lens Kit$1,398.10 1 $1398.1

* Nikon School Presents: Understanding Digital Photography Release Your Digital SLR Potential$0.00 1 $0

* Nikon 70-300mm f/4-5.6G AF Zoom-Nikkor$0.00 1 $0

* 52mm 3 Piece Filter Kit #FLK52mm$0.00 1 $0

* Digital Concepts BackPack$0.00 1 $0

* SCREEN PROTECTORS$0.00 1 $0

* Nikon 18-105mm f/3.5-5.6G ED VR NIKKOR LENS$0.00 1 $0

* 52mm Wide Angle Lens$0.00 1 $0

* 52mm 2x Telephoto Lens$0.00 1 $0

* Secure Digital USB Memory Card Reader CR-35M$0.00 1 $0

* Flexible Table Top Tripod$0.00 1 $0

* 16GB Secure Digital Card$0.00 1 $0

* Digital Slave Flash 318AF$0.00 1 $0

* Deluxe Video & Photo Tripod$0.00 1 $0

* Deluxe Lens Optics Cleaning Kit (lck)$0.00 1 $0

* Heavy Duty Aluminum Hard Case$0.00 1 $0

* Nikon Remote Control ML-L3$0.00 1 $0

Subtotal $1,398.10
Shipping $10.00
Tax $0.00
Total $1,408.10
Your Email:****
Your Comments:
""


All credit card purchases will be charged through Cyber Discount Warehouse.
For customer service please call 877-393-6205, 877-960-9473.
------------------------
So through this e-mail only one thing out of place, but not bad.. A second company name... Cyber Discount Warehouse.

That was on the 8th.

On the 10th I recieved this e-mail (at this time my card was already billed)

------------------------
This message is in regards to your order number. Before we can process and ship that order we require confirmation of your VALID BILLING ADDRESS. This is the address that the credit card company has on file. It may be a new or old address. We use this address for verification purposes. Until we have this address we cannot ship your order. Please email this address or call us at 877-960-9473 ext 211 and ask for Marianna. Thank you.

If you have different billing and shipping address please add the shipping address as an alternate address with your credit card issuing bank, and provide us with the bank phone number (it’s on the back of your credit card).

We do this to protect our customers and ourselves from credit card fraud and identity theft.

Thank you.

------------------------

Strange asking for the bank phone number, but whatever. I replyed and let them know my billing and shipping addresses were different and gave them the info they wanted. I did this the same day.

The following is the reply.
------------------------
Thank you for your email, I will process your order and we will ship to the military address. The customer service phone number 1-877-960-9473 ext 281 or email address customerservice@shopsunshine.com Thank you.
Marianna.
------------------------
That was the last I heard from them . That e-mail was recieved on the next day.

As of right now, everything seems to be working out fine. Though OI have yet to revieve a tracking number or any other reply. I will give it until this Friday, before I start a refund request, I believe that with my current location
I should give enough time for shipping. I am only posting this to give a heads up, on what will be my conclusion post later. I will continue to post to keep
everyone updated.

[mysticcorp]

Well another day had passed and I had yet to get any information from them so I sent an e-mail. I simply told them that all communications up until recently had been great, and that I have nothing bad in my experience with them to think of any wrong doing. I also told them that I had researched their company on the internet and found 100's of negative remarks about their company and that in order for me to gain some of my trust back in the company I would need a e-mail now about the process of my shipping / order

The following is the letters I received yesterday;

---------------------------------------
Hello, as what i can see from my system that the tracking number will be emailed to you today.
You can call 1-877-960-9473 ext 281 or email customerservice@shopsunshine.com for more details.
Sorry and thank you.
----------------------------------------

That letter was from the CSR that I have been dealing with, so far VERY nice.
I later revieved this e-mail (I will not include tracking number in the e-mail)
----------------------------------------
A package was shipped to you on 02/18/2009 via U.S. Postal Service Priority Mail to the following address:

***NAME REMOVED***
***ADDRESS REMOVED***

The following optional services were used: Endicia Insured

The package's Delivery Confirmation ID is 42096218910114800860**********

To check the delivery status of your package at any time please visit:
https://www.endicia.com/Status/?PIC=...0860**********
or the U.S. Postal Service's web-site:
USPS - Track & Confirm - Put our delivery information to work for you

Cyber Discount Warehouse
Shipping Departmet

************************************************** *********************
NOTE:
This e-mail was generated by Endicia Internet Postage (Endicia - Print Postage Online!)
at the sender's request. DO NOT CONTACT Endicia if you have any
questions about the shipment or the package delivery. Please contact
the sender of this e-mail or the U.S. Postal Service if you have
questions about the package delivery.
-----------------------------------------------
Today I recieved this e-mail;
-----------------------------------------------
Dear **NAME REMOVES**
Thank you for shopping at Pyxis Camera. We thought you would like to know t hat we shipped your items from order number ******. The details of the shipment are listed below.

Carrier Tracking Number
USPS 910114800860**********

PLEASE NOTE:
If the Ship Date is a non-business day (i.e. Sunday or Legal Holiday) then the shipping carriers are closed and your order was NOT shipped on this date. It is merely the date that your order was packed by Pyxis Camera and will be picked up by their respective carrier on the NEXT business day. Please be advised that the above Tracking number(s) were created by the Pyxis Camera shipping department and they will only be recorded by their respective carriers late in the evening of the day of pickup. Tracking information for orders shipped via USPS is not available for all destinations.
Please inspect your purchase carefully. Claims for damaged / missing items must be received within two (2) business days of receipt of merchandise.
Thank you again for your order. We look forward to serving your shopping needs in the future.

Sincerely,

Pyxis Camera Customer Service
877-733-5155
Our office hours are Mon - Thu 10am to 6pm, Fri 10am to 4pm
--------------------------------------------------------------
So lets see if I got this right.. Order placed on the 9th? Shipped 10 days later? ok Well again, **** happenes, and I am still on the side of the company
as of right now. Although I must say I am starting to think that maybe
there really IS something wrong with the way they do things. But all the same, they are STILL following through. And not yet rude.
Seeing how it was shipped I will call them tonight to ask about why, and I will give them their 7-12 days (do to mu location) before thinking of my next steps. Will update again soon on any changes.

[mysticcorp]

Shipping Tracking Information From Both services.

----------------------------------------------------
Endicia Status;

Mail Class Priority Mail
Delivery Confirmation
Weight 18 Lbs.
Package Status We do not currently have any tracking information for this shipment yet, please try back at a later time.

----------------------------------------------------
USPS Status:

Label/Receipt Number: 9101 1480 0860 **** **** **
Status: Acceptance

Your item was accepted at 4:38 PM on February 18, 2009 in BROOKLYN, NY 11230. Information, if available, is updated every evening. Please check again later.

[pickedaname]

Hey,
Nice quick catch on the name slip-up.

[mysticcorp]

lol I guess someone was watching. My guess you are talking about the *Name*. I am not to worried about others seeing it, just do not want the company guy messin with my order because of it. I am sure he could figure it out, but not going to hand in the info.

[mysticcorp]

I purchaced a website TheShutDown.com and CloseEm.com. I will be starting a case collection there this weekend. I want to get EVERYONE who has had issues with these companies to start posting there, and if ResellerRatings has no issues I will start case files from post found on their site on my mine as well. I have also sent letters to the invesment departments of most the major electonic companies in order to get a reply on the known companies as to rather they are authorized resellers of their products or not, I informed them that their replies will be posted on my sites in order to help get an understanding of what is going on. If they are not authorized resellers I will forward the letters to ebay and paypal with full details of what has been going on. As for right now I just need to get the site up, and a better understanding as to what is going on with my own shipment. I am in the military and it pisses me off that I am defending our country and yet people in our country are the ones we need to watch our own backs with.

If anyone has any information please forward it to me via contacts on this web site. Again I am not yet saying anything is wrong from MY point of view. But there is enough information on the web to atleast have them looked at.

Looking for addresses, company names, members names and any contacts known. Web sites, and points of sale would also help. This info is all over the web and I want to bring it togeather in one place. That is the only way something will ever be done.

If anyone knows how to tell when I company was started or where it is licenced would also help.

Thanks again, I will continue to post updates on my order as I recieve them. As of right now, no new info is available.