Hi nomaxim,
I think it may take up to 30 days for the complaint to appear on the BBB system.
Here's the e-mail receipt of my complaint:
Better Business Bureau Online Complaint System
_____
This is a computer generated reply confirming that your complaint has been properly delivered to the appropriate Better Business Bureau.
PLEASE DO NOT REPLY TO THIS EMAIL.
To inquire on the status of, modify, add to, provide additional complaint detail, please contact the BBB listed at the end of your complaint.
_____
The following complaint was submitted on 6/15/2006 4:04:54 AM
CUSTOMER INFORMATION:
Mr.Andres Kello
1903 XXXX XXXXX
Bradenton, FL ,USA 34203
Daytime Phone (XXX)XXX-XXXX
Email
forsale@therecordbreakingdomain.com
COMPANY OR ORGANIZATION INFORMATION:
Overdrive PC
3105-J Gateway Drive
Norcross, GA UNITED STATES, 30071
(866)410-9958
COMPLAINT INFORMATION:
Date Received:6/15/2006 4:04:54 AM
Primary Complaint Classification: Product Quality
Secondary Complaint Classification: Refund Practices
Complaint:
I paid $4,600 for a brand new computer (no monitors or peripherals) from Overdrive PC in February 2006. My computer was rushed to meet a guaranteed deadline after the employee that took my order quit and company "forgot" about my deadline. My brand new computer crashed straight out of the box and would not start. The restore DVD that was sent with the computer was faulty so I could not fully restore the computer. It took the company months to diagnose the problem with my computer and I'm still not convinced they've got it right. In the course of several months, I had to: 1) Open my brand new computer at least 10 times, 2) Spend at least 15 hours on the phone (long-distance, paid by me) with the company diagnosing the problems with my new computer, 3) Was "advised" to get a $200 transformer that not only didn't work, but actually damaged my computer further, 4) Exchanged parts inside my computer on numerous occasions, including fiddling with small plugs leading into the mother board, 5) Exchanged over 100 e-mails with the company, and 6) Wasted over 200 hours of my time. It is now almost half a year since I paid for my computer and it is still not fully functional. Considering how much I had to fiddle with this "brand new" computer, I feel like it is now a used computer and not what I paid for. And, to add insult to injury, the company tells me they will keep 20% of my money if I return my computer, which I wanted to do, and that an exchange is "not an option". Considering the problems I have had with this brand new computer, how many times I have had to exchange parts inside it, and how much it cost, I want it to be exchanged for a brand new computer, which the company refuses to do. Furthermore, the company refuses to issue any sort of refund and will gladly accept a return as long as they get to keep $938, which I refuse to give them. Therefore, I am asking the local BBB to help mediate this problem with this company.
Desired Settlement: Other (Requires Explaination)
Settlement Explanation:
One of 3 options:
1) A brand new and problem-free replacement at the companies expense.
2) A partial refund of $1000.
3) A return, at the companies expense, with a full, 100% refund.
Customer Service Rep: Mr.Mario Cifaldi,
Product or Service: PC Computer
Model Number: Gemini.SLI Workstation
Account Number:
Order Number: 100269
Salesperson: Mr.RyanGordon
Payment Made: Yes
Purchase Price: 4690
Disputed Amount: 4690
Payment Method: Credit
Purchase Date: 2/10/2006
Problem Date: 4/1/2005
Complaint Dates: 4/1/2006,5/1/2006,6/1/2006
The bureau that will handle your complaint is:
The Better Business Bureau Serving Metro Atlanta, Athens & Northeast Georgia
503 Oak Place, Suite 590
Atlanta,GA 30349 -
Email:
complaints@atlanta.bbb.org
URL:
www.atlanta.bbb.org
Phone: (404)766-0875
Fax: (404)768-1085
Linear Mode
