IBUYPOWER BS

[smei5]

As written in my review on the 20th at RR under username (antonmei),
http://www.resellerratings.com/seller2001.html
My PC actually died on me the night after, the screen stuttered while watching while a movie, and when rebooted, the Nvidia raid controller for SATA died, can't detect any harddrives anymore. Received system for less than a month, random reboots, blue screen of deaths, and random stutters, and finally killed the motherboard. There is a reason why I demanded the refund and deemed Steve Wong from ibuypower unreasonable for having me covering all shipping and handling charges related to it. Oh right, forgot to mention in my review, Steve Wong will never admit any mistakes, it is always the customer's liability? He said, if everyone that receive a defective system want to return it, then how can their company live? By claiming that they are willing to fix it for you, they are right. THAT IS BS, we are buying a new pc, not an old pc that requires frequent repairs and replacements. They can't expect everyone to be able to handle the 10-20 days of RMA and repair for a new system and be pcless for days, not to mention that they will lose their datas in any case of HD replacement, or format during repair. But it is freakin their fault for sending out a defective system in the first place. It is basically unjust for someone to receive a defective merchandise and then having to return it at their costs.

Like I said on my review, contacted CC to dispute the charge already, hopefully, I will receive a positive response. But anyway, companies like Ibuypower should be make well known to be BUYERS BEWARE. I doubt anyone else would like to spend grands on nonworking system and results in hours of frustration, and having the inconveniences of sending it to repair after waiting for nearly a month for assembly.

Please feel free to suggest if anyone else have any ideas on how I shall proceed with this issue, or if anyone else went through the same issue with Ibuypower and received positive resolutions.

Thread title edited. Please watch the langauge. -- RR Staff

[slidog]

Originally Posted by smei5

As written in my review on the 20th at RR under username (antonmei),
http://www.resellerratings.com/seller2001.html
My PC actually died on me the night after, the screen stuttered while watching while a movie, and when rebooted, the Nvidia raid controller for SATA died, can't detect any harddrives anymore. Received system for less than a month, random reboots, blue screen of deaths, and random stutters, and finally killed the motherboard. There is a reason why I demanded the refund and deemed Steve Wong from ibuypower unreasonable for having me covering all shipping and handling charges related to it. Oh right, forgot to mention in my review, Steve Wong will never admit any mistakes, it is always the customer's liability? He said, if everyone that receive a defective system want to return it, then how can their company live? By claiming that they are willing to fix it for you, they are right. THAT IS BS, we are buying a new pc, not an old pc that requires frequent repairs and replacements. They can't expect everyone to be able to handle the 10-20 days of RMA and repair for a new system and be pcless for days, not to mention that they will lose their datas in any case of HD replacement, or format during repair. But it is freakin their fault for sending out a defective system in the first place. It is basically unjust for someone to receive a defective merchandise and then having to return it at their costs.

Like I said on my review, contacted CC to dispute the charge already, hopefully, I will receive a positive response. But anyway, companies like Ibuypower should be make well known to be BUYERS BEWARE. I doubt anyone else would like to spend grands on nonworking system and results in hours of frustration, and having the inconveniences of sending it to repair after waiting for nearly a month for assembly.

Please feel free to suggest if anyone else have any ideas on how I shall proceed with this issue, or if anyone else went through the same issue with Ibuypower and received positive resolutions.

My cuz bought a Ibuypowerpc as well and it would work for a few hours and them freeze up, i contacted them about it and they said to send it back, i said what happened to onsite warranty? they didn't say anything..

Fill out a report on them through better business bureau

http://www.labbb.org/BBBWeb/Forms/Bu...D=13141649&sm=

[bwcc]

Before you purchased from them, did you read their Return policy? What did it say about guarantees and warranties and refunds?

Damaged hardware happens - it's man-made, therefore it will fail - that's why these parts carry a warranty.

Personally, I think you're over-reacting because you didn't read their warranty/refund policy. It is not uncommon for retailers to exclude S/H in a refund or warranty.

As far as being "pc-less" for days - other manufacturer's would be the same way. They'll make you ship the pc in to them for repair - and make no guarantees on saving your data. If you were worried about that, you should have purchased locally.

[smei5]

Well, I never had a chance to review their return/warranty policies nor was I informed of it. This order was processed through telephone with Steve Wong, nor did I receive any form of receipts with the policies on them with the packaging. Or if I ever come here and I a search on Ibuypower and read so many similar complaints on them. They would have never received my business.

Damaged hardwares does happen, but shouldn't they at least assemble it right? When I received one system, many cables are not even connected, but it was of course not a big problem at first since I can hook them up in little time. But obviously, now I see how it was poorly assembled or poor quality hardwares, or whichever that caused the stutters, random crashes, bsods, random reboots, which eventually killed the motherboard after a stutter. It made sense for customers to pay shipping back if they received a quality product in normal working condition, but doesn't make sense if the product was defective from the start. Overacting? Yes, but it made sense, after waiting for such a long period for assembly and receive it, but receiving a defective product, and having to RMA it to another fate of getting it fixed or with reconditioned parts and MORE WAIT?? Hello... I thought I just bought a new pc, not a trash that won't even last a meager one month probationary period, and needing replacements already. Because the other system been working without any problems, I asked for a new replacement system, which they rejected before I even have to result in asking for a refund.

I am pretty computer savvy myself, I tried and debug any logs of crashes from dump files myself, but couldn't figured out the problems, well plus the awesome random stutters without logs. I don't believe it will be easy for those uncompetitive techs at Ibuypower to be able to diagnose it. (well, maybe they will replace a few parts, then startup windows, then say it is fixed, and send it back to me, but the shits r so random, it might happen in crash in a minute or next eight hours).

Plus it is very bad customer service the way Steve spoke to me afterward, putting it on the blame of the customer, and eventually hung up on a customer that haven't finish his statement yet. I gave them a total of more than $3500 of business. Should I at least receive some respects of him finishing the call with me?

Originally Posted by bwcc

Before you purchased from them, did you read their Return policy? What did it say about guarantees and warranties and refunds?

Damaged hardware happens - it's man-made, therefore it will fail - that's why these parts carry a warranty.

Personally, I think you're over-reacting because you didn't read their warranty/refund policy. It is not uncommon for retailers to exclude S/H in a refund or warranty.

[smei5]

Yea, I wonder why I was never offered onsite service also... maybe he hung up on me too early? Left me zero confidence.

Originally Posted by slidog

My cuz bought a Ibuypowerpc as well and it would work for a few hours and them freeze up, i contacted them about it and they said to send it back, i said what happened to onsite warranty? they didn't say anything..

Fill out a report on them through better business bureau

http://www.labbb.org/BBBWeb/Forms/Bu...D=13141649&sm=

[smei5]

Now that someone else posted, I wonder what happened to their onsite services. But anyway, my point is that it doesn't make sense for a customer a receive a defective new pc and having to send it back for manufacture reconditioning. If it has been a while, over a month of working state, then it died, then sending it back in to be fixed will sound fine, but hello, not even a month, and the problems was there since received, and only got worse.

Originally Posted by bwcc

As far as being "pc-less" for days - other manufacturer's would be the same way. They'll make you ship the pc in to them for repair - and make no guarantees on saving your data. If you were worried about that, you should have purchased locally.

[shamus152]

I have got 3 computers for myself and 1 for my sister and we had good results from all of them. She had some trouble with the key board and they shiped her a new one with no problem. I just ordered a new computer a few months ago and have been well pleased with it.I have used the same salesman each time.

[bwcc]

I can understand your disappointment in this transaction. And to have the company hang up on you is definitely poor customer service. Yes, their rating is not great.

The machine should have been 'burned-in' prior to shipping - to catch the immediate hardware failures before it gets shipped out the door - but it sounds like they didn't do that. But, they have offered you a full refund, minus the shipping - which is part of their return policy. I would think that a full refund is jumping the gun a bit. It sounds like the system is of no use to you as is, so being without it may not be a big deal.

Remember, mistakes happen - companies have poor technicians and poor representatives. If the person or person's you are dealing with are not cooperating with you to fix the problem at hand, then you need to ask to speak to a manager or supervisor (or maybe one of the staff that shamus152 dealt with). To that aspect, a lot of customers do not realize that customer service works both ways : "You'll attract more flies with honey than vinegar". If you're polite and courteous to the reps, you'll end up getting better service than if you start out biting their head off. I've been in IS for 10 years now and it irritates me having to go through the "trouble-shooting" steps with some of these manufacturer's green, read-it-out-of-a-manual reps. But, I know I'll get better service by following along than getting irritated with them.

If none of that works to your advantage, then yes - go to the BBB and your credit card company. Once the problem has been solved, then post your comments and reactions regarding a company.

As always - it pays to do your research with a company you have never worked with before. Ignorance is no excuse. It's unfortunate that you are having problems with this PC and the particular rep on the phone, but there are a number of avenues to take to rectify the situation.

As far as the hardware failing so quickly - that's why they should burn-in the PC's prior to shipping. My experiences have shown that hardware failure is most common within the first 1 month of usage ( and right after the warranty runs out! ).

Good luck!

[smei5]

Continued...received a call from Bryan from the sales department. He was very friendly and attentive in resolving this problem. He offered me a replacement system so I accepted in order to asave hassles. It is currently being build, and he promised to personal check it before it is heading out on Friday. Well, I hope they will build me a working system this time. I'll keep everyone updated again when I receive the new system.

[dwbrown]

I bought a fairly expensive system, sans screen, that had a defective NEC DVD +/- burner go defective quickly. They replaced it with an ARTEC brand burner that supposedly would do the same thing. When I found the ARTEC would not burn to + media, their technician stated that they had quite a few problems with the ARTEC brand and would send another NEC.

The NEC burner that I received next was dirty, marred, and well-used. I returned this telling them that I was not accepting a used part for one that had never worked from day one.

A large amount of time transpired during all of these discussions and shipments. And, BTW, they will charge your credit card the retail price of the unoperable item to insure you send it back to them. The item will most likely be resent to some one else or put into a computer as new.

I must admit that the system itself has performed well. The problem was in the one component and that was NEVER settled to my satisfaction.

One expects companies to be forthright, honest, and ethical. But, indeed, many of them, from reading these posts and my own experiences, are not.

If you are NOT computer hardware literate and can't determine if you have been sold a "bill of goods", then I'd suggest you stay away from companies like IBUYPOWER.

It's likely a crap shoot as to whether you get satisfaction or not on any problems that you may have once you have paid for the system.