How's Directron for custom systems?

[michaels39]

Most of the feedback I've seen is on sales of seperate components.How do they rate in quality of work and support with custom bulit systems?

[Steve R Jones]

Have you seen this:

Customer Satisfaction
Six-Month Rating: 8.77
Six-Month Reviews: 177

Lifetime Reviews: 1552

http://www.resellerratings.com/seller2114.html

[michaels39]

Yes,that's why I'm considering them,their rating is higher than many,like Monarch and Cyberpower.But with companies that sell a lot of seperate components,it's hard to get an idea how good their complete systems and support is,since the majority of reviews deal with individual parts sales.I'm trying to get some feedback from those who purchased a custom built system from them.

[Starfallen]

slightly off topic; but- I've seen the ones they put together on their website, they didn't look all that special. I'm building a gamer this week using parts from their site, though. I've spent a little over 1500 on parts and mod items, and it blows away anything they've got listed- which is why I'm going the DIY route. But this system is a gift for a friend, so I've got time to get it right.
I love Directron. Of course, I can walk in and pick up my order, so everything is right, every time. But I can say they are super about returns. I've probably returned 5 video cards in the last month, nothing wrong with the cards; just me trying to fit one that my legacy POS could handle without crashing, and they never batted an eye, or made me go thru a lot of BS. That said, I have seen them go OFF on the guy in front of me, to the point where I couldn't believe he wasn't hopping the counter, or walking out. But it hasn't happened to me, and they've been uber helpful.

[michaels39]

The pre-configured systems aren't the only option,but I don't think many people realize it.You can pick and choose every component in a system from their inventory and have them build a system for you.It's a bit more complicated than most sites,there's no configuration page,you just pick the parts,add them to your shopping cart,then add the system build option to the cart.You do have to know which parts are compatable,but it gives you a very wide choice.

[Starfallen]

I knew about the bundled component picking. When I found my mobo, the page had options for adding CPU and cards. But that just annoyed me, because it bundled them together on the check out page, and I had to start over when I wanted a better video card. Wonder what it'd cost to get them to do it, though it's a bit late now :-)I started assembly on this beast last night.
So far, my biggest gripe on this system was NOT the way I had to cram the front fan into this Ultra case. I really thought it was NOT going into it's assigned recess without shaving it (impossible) or breaking it; way more likely. In the end; it did go in. Nope. It's the wretched mobo; this stupid MSI board that's SLI ready, dual core compatible has no darned 1394 support. Who'd have thought it? Not me, for sure, and not MSI either, because they had a retraction 'addendum' In my box, and the IEEE 1394 under the bar-code was blacked out in magic marker. Didn't bother slashing thru the pic of it on the "in this box" though, and I spent 1/2 an hour rummaging thru the boxes looking for it, before going back to Directron and re-reading the specs. Then being irked at myself for not quadruple checking them before buying it. No fire-wire is like saying...no usb support, who'd even look twice? I had the manual offline before I bought the board, it it was certainly on that. Might take it back.

[slidog]

Originally Posted by Starfallen

I knew about the bundled component picking. When I found my mobo, the page had options for adding CPU and cards. But that just annoyed me, because it bundled them together on the check out page, and I had to start over when I wanted a better video card. Wonder what it'd cost to get them to do it, though it's a bit late now :-)I started assembly on this beast last night.
So far, my biggest gripe on this system was NOT the way I had to cram the front fan into this Ultra case. I really thought it was NOT going into it's assigned recess without shaving it (impossible) or breaking it; way more likely. In the end; it did go in. Nope. It's the wretched mobo; this stupid MSI board that's SLI ready, dual core compatible has no darned 1394 support. Who'd have thought it? Not me, for sure, and not MSI either, because they had a retraction 'addendum' In my box, and the IEEE 1394 under the bar-code was blacked out in magic marker. Didn't bother slashing thru the pic of it on the "in this box" though, and I spent 1/2 an hour rummaging thru the boxes looking for it, before going back to Directron and re-reading the specs. Then being irked at myself for not quadruple checking them before buying it. No fire-wire is like saying...no usb support, who'd even look twice? I had the manual offline before I bought the board, it it was certainly on that. Might take it back.

$49 bucks not bad, im calling them tomorrow and asking thme about this config...
Asus A8N32-SLI Deluxe Socket 939 Motherboard, NVIDIA nForce4 SLI, Dual DDR, SLI Ready, SATA II
214.99 Yes 214.99 Remove
Corsair Value Select 1GB DDR 400 (PC 3200) SDRAM Memory, 184-Pin, Unbuffered, Model: VS1GB400C3
71.99 Yes 71.99 Remove
Western Digital WD740GD Raptor 74.3 GB Serial ATA Hard Drive, 10,000 RPM, 8 MB Cache, OEM
158.00 Yes 316.00 Remove
Beige Mitsumi 1.44MB 3.5" Floppy Drive, internal, D359M3D, OEM

*Brand Substitution OK?: Yes 6.99 Yes 6.99 Remove
Black Samsung SH-152 52x EIDE/ATAPI CD-ROM Drive, OEM
14.99 Yes 14.99 Remove
Black Samsung 16X Dual Layer DVD Burner, SH-W162C/BEBN, OEM
39.99 Yes 39.99 Remove
Enermax EG651AX-VH FM 550W Computer Power Supply, EPS +12V, nVIDIA SLI Approved.
164.00 Yes 164.00 Remove
Microsoft Windows XP Home Edition Operating System Software, Service Pack 2, Full Version, OEM

*Don't throw away the shrink wrap w/o removing the certificate first!: OK

*Must be purchased with Essential Hardware/New System or buy 3-Pack below: I am buying with other item(s) from the options below 84.99 Yes 84.99 Remove
XFX GEFORCE 6600GT PCI-E Video Card, 128MB DDR3, Dual DVI & TV Out, SLI Ready, Model: PV-T43G-ND.
124.00 Yes 248.00 Remove
AMD Athlon 64 FX-57 2.8GHz Microprocessor, Socket 939, 64 bit, 1MB L2, ADAFX57BNBOX, Retail box, ds-dh

*Ship to Billing Address Only: OK

*Physical damage by user will void your warranty: OK 879.00 Yes 879.00 Remove
$39 Labor Charge for Complete, Customized System, it may take 1-8 business days

*Choose: Normal System 39.00 Yes 39.00 Remove
Cooler Master Hyper 6+ (RR-UNH-P0U1) Heatpipe CPU Cooler for Socket A/ 370/ 462/ 478/ 754/ 939/ 940/ LGA 775, Retail Box
49.99 Yes 49.99 Remove
Thermaltake Tsunami VA3000BWA Case, 6 Bays, Mirror Coating, Transparent X Type Side Panel Window, w/ USB 2.0 & 1394

*Add 120mm Fan Grill: One 12cm Blue Steel Mesh Filter / Grill Combo for 12cm Case Fan(+3.99)

*Add 120mm Noise Reducer: Shakeproof Washer, TN-PCS12(+4.99)

*Add Power Supply: Athlon Approved 300W(+28.99) 146.97 Yes 146.97 Remove
Total Purchases 2276.90







your customer

[michaels39]

Here's the system I had in mind.

eVGA GeForce 7900GTX PCI-E Video Card 512-P2-N570-AX, 512MB DDR3, SLI Ready, w/ Dual DVI-I & HDTV 548.00 1 Yes 548.00
Silver Thermaltake Highest Xaser III V2000A Super Tower Aluminum Computer Case w/ Side Window, Elegant Blue E-LED Light, Temp. Speed Control Panel
*Add Cold Cathode Light: One UV 4in Sunbeam CCFL(+3.99) 159.99 1 Yes 159.99
Asus A8N32-SLI Deluxe Socket 939 Motherboard, NVIDIA nForce4 SLI, Dual DDR, SLI Ready, SATA II
*Add CPU: Retail Box, Athlon 64 X2 4400+ 2.2GHz [Socket 939](+458.00)

*Add SATA Hard Drive: One Seagate 160GB SATA NCQ HDD ST3160812AS(+79.99)

*Choose Operating System: Windows XP Pro (+136.99) 889.97 1 Yes 889.97
OCZ 2GB(2x1024MB) Gold Gamer eXteme XTC Edition Dual Channel Computer Memory OCZ4002048ELGEGXT-K, DDR 400 (PC 3200), w/ Heat Spreader, -ds 235.00 1 Yes 235.00
Enermax Whisper II ATX12V Ver 2.0 Power Supply, SLI Ready, 20+4 pin, 535W, Support PCI-E & SATA, Model: EG565P-VE FMA 2.0. Reatil box 86.00 1 Yes 86.00
Black Asus DVD-E616A 16x DVD-ROM E-IDE Drive, Retail box
*Add DVD Playing Software: PowerDVD, OEM(+4.99)

*Add Round IDE Cable: Blue UV Single Device Rounded IDE Cables UV-12(+2.49) 32.47 1 Yes 32.47
Black Pioneer 16X DVD Burner, 8X DVD+/-DL, 8X DVD+RW, 6X DVD-RW, 5X DVD-RAM, Model: DVR-111, OEM
*Add CD Creation software: Nero 6 Suite 3 Software, OEM(+9.99)

*Add Round IDE Cable: Green UV Single Device Rounded IDE Cables UV-12(+2.49) 54.47 1 Yes 54.47
Black Sony 1.44MB 3.5inch Internal Floppy Drives, MPF920-1, OEM
*Add Floppy Cable: Blue Thermaltake 18inch UV Floppy Cable A2082(+3.99) 11.98 1 Yes 11.98
$39 Labor Charge for Complete, Customized System, it may take 1-8 business days
*Connect Front USB Ports: OK(+10.00)

*Choose: Normal System 49.00 1 Yes 49.00
Option: Extended Warranty 0.10 2066 Yes 206.60
Total Purchases Total purchases 2273.48