To NewEgg NEW RETAIL = OLD REFURB

[Losmeme]

Ordered an EVGA FX5500 Video card from NewEgg earlier this week. When it arrived, it was so obviously a repackaged product. (Blue ball point pen marks UNDERNEATH the shrink wrap) Called NewEgg egg who started their spiel to get me to open the package, and accept a discount for their "mistake".

How can it be a "mistake" to send me a refurbished card in place of new retail, when you have taken the time to re-shrink wrap the product?? Scammers, the entire lot of them.

This is the second time in 4 months that I have received refurbished product from NewEgg after ordering NEW RETAIL.

Called EVGA, who confirmed that the card was a return, as it had been previously registered. EVGA was really interested in this case, and have asked that I return the card to them and NOT NewEgg. Apparently they have been experiencing this sort of thing themselves.

Moral of this story: If you receive product that is obviously repackaged, call the manufacturer NOT the retailer. Manufacturers don't like this habit either, and when they get enough cases themselves, the manufacturer will be able to better stick it to the retailers than any individual could.

[argentphil]

It's happened to me as well. And you are right, they know full well what they are doing. The difference between full retail price and only 10 out of 100 refurbed cards sold as new being returned means more money in their greedy little pockets.

NewEgg = Zero Integrity

[Starfallen]

I've opened and returned several video cards in the last month. Technically, they were then used. However, strictly speaking; they were lightly installed. Because they were never actually "used". One spent a total of 1/2 an hour in my PC which wouldn't even run it, except in safe mode. I even registered that exact model by phone, trying to get support from eVga to figure out if it was the card, or my legacy POS system at fault. Their tech support phone guy was so ...I don't know...I'd swear he was typing one-handed while surfing porn and talking to me. He was So bored, non-communicative and non-helpful that I just returned the card and went with an older one from BFG, which is working fine. I always assumed the stores would just return it to the vendor or something. Just a thought to keep in mind, it may not have been as bad as you imagined. True, not everyone is as careful with their stuff as I am, I make sure that every item that came Out of the box, goes back In, and not to put a single scratch on the disk.

[acidosmosis]

I've spent over $5000 at NewEgg and have a cousin who owns an IT company with approximately a $600,000/year income who spends around $60,000 in one year at NewEgg.

I can affirm that NewEgg is no doubt, if not the best online retailer of computers, parts and accessories, then it is one of the best. I've never had any complaints, except for a single DOA motherboard and dents in the side of two very cheap cases that were ordered, which was most likely the fault of UPS or the manufacturer.

Only my opinion, but I would honestly suggest not ordering from anyone else, unless you know something I don't which I doubt.

[Bzboyzsteals]

newegg has great customer service and they do accept returns, there are far worse companies out there and very few come close to their prices and service.

[Ibaniz]

I work for an ecommerce firm,before we contracted with Dell to serve as our workstations.Our IT ops department setup 100 or so desktops based on components purchased from Newegg.Approximately 20% of the motherboards and hard drives had to be RMA'd for various reasons.

That was a couple years ago.....


Recently a friend of mine ordered a 2gig SD card for his Canon from Newegg .To his surprise package was open, it did not bother him until he tried formatting the card.

This leads me to believe as well that Newegg is selling refurbs

[FX Gamer]

I made my first NewEgg purchase around May 23rd, 2006. I ordered over $2,000 worth of parts including a DFI Expert Mainboard, two 7900 GTX graphic cards, an OCZ 600watt PSU, an AMD dual-core Opteron, and a 2GB Kit of G.Skill memory. They all looked to be in new condition but after reading this, you can bet I'm going to take a closer look. Any product once opened should be marketed as such, as an opened box item, then sold at a discount. Even better, it should be sent back to the company that makes it for testing and inspection, then sold as refurbished. After all, most people return items because they're not working, not because they just changed their minds. It makes no sense for a retailer to pass off these returned products as unopened, new items, since the next person in line may have problems too. I certainly wouldn't want to purchase a new vehicle that had the odometer turned back and that is a Federal crime too boot, to sell a car that had its' odometer turned back! It should be a Federal crime to sell any merchandise as new, once it's been opened or used. Can you imagine buying a new pillow, only to find someones’ nasty drool stains all over it? New is new and opened is “used”, as far as I’m concerned.

I can say this about NewEgg, though; when I had a defective flash drive, they sent me a new one right away, with next day delivery and at no charge. They were also very helpful in getting my new account opened and my orders got to me in just a few days. I've dealt with another Online retailer previously for many years, that wasn't nearly as helpful as NewEgg and their prices were much higher as well. This is the first time I've ever heard anything bad about NewEgg and you can bet that if I ever get a used item from them, sold as new, I'll be on the phone with them immediately to complain and to seek satisfaction. I would not accept any discounts; I would demand my money back immediately, including the cost of shipping both ways, along with compensation of some sort for the overall “deception”. If I couldn't get it, you can be sure I'd never do business with them ever again and report them to the Better Business Bureau.

[Bzboyzsteals]

Try ordering from Bzboyz.com, aka Partspc.com, aka tufshop.com, aka Pc-Ontime.com, aka MicroX inc. not only will you get an item that is less then what you ordered they will charge you a processing fee, shipping to and from plus shipping fee will be much higher then normal. also an RMA fee. UNREAL see RMA details below


> MERCHANDISE APPROVED FOR RETURN:
> - Ship your merchandise using the carrier of your choice. We recommend
> you use a method with the ability to trace shipments. We will not be >
responsible for shipments for which the carrier cannot provide proof of >
delivery. You must pay all applicable duties and customs charges for >
shipments to and from us.
> - Do NOT return physically defective/damaged merchandise. If such >
merchandise is returned to us, your ENTIRE RMA will be rejected and >
returned to you. If you are in possession of such merchandise reply to >
this email for further instructions.
> TERMS AND CONDITIONS:
> Valid only for those orders, for which you may have a problem and have >
requested an RMA after 30 Days of receiving your merchandise.
>
> We DO NOT handle these RMAs in-house, but rather open RMAs with vendors
on > your behalf. Therefore this is a service whereby we are simply >
facilitating an RMA between you and the Vendor of your merchandise. If any
> such non-approved items are returned with your RMA the ENTIRE will be >
returned back to you with no action taken on our part.
> * There are no options for advance replacement, refund, or exchange >
available > > * If you have purchased an extended warranty and if the
product is > defective as per our extended warranty terms and conditions,
there will be > no service fees in the processing of your RMA; however, you
will be > responsible for all shipping costs involved with this RMA - to
and from > the manufacturer and the return Shipping back to you - There is
estimated > $28.00 maximum cost for overall shipping. If no extended
warranty was > purchased for your product/s you will be responsible for all
shipping > charges, and you may be required to pay a $28 service charge to
support > this RMA. > * In addition to the shipping and service costs, we will charged up to a
> $35 service fee for our part in the process regardless of the outcome of your RMA. This fee will be charged at the outset of your RMA process, >
regardless of whether you follow through with the process or not.>This is
rare and in case of any special RMA issues we will communicate with you in
advance. We will not charge any additional charges, besides shipping >
costs, unless you have authorized us to do so. Please note, this will be >
part of special services not covered under our RMA terms and conditions.
> By using this RMA number to return merchandise to MicroX, I agree to >
MicroX's terms and conditions.