Quote:
Originally Posted by hifisound  |
If I may point something out.
Please note that the 8.56/10 rating here is only for the last 6 months.
However, if you click on 'Full rating profile' you'll see the Lifetime rating is only 7.99/10.
These numbers translate into 85.6% and 79.9% positive respectively.
You will also notice that the rating for 'Chance of future purchase' drops little further to 78.8% and that 'Customer service' drops to 76.6%. 'Return/Replacement policy' drops to a very low 58.3% positive.
Quote:
Originally Posted by uscgjesse Three years later and your company is still screwing people over. Please do not buy anything from this company just look them up on the BBB. They have a F rating. What kind of company other then the ones ran by Bernie Madoff has a F rating??? That should speak for itself! |
Actually, this companies
BBB Report is now a
C-. I suggest checking the current report as the date on my
Post #127 is 1JUL2011, 7 weeks ago. That is the highest I've seen for this company in four years. This is likely due to the company responding to two previous 'no-response' complaints.
From the BBB report 1JUL2011;
Current BBB Report 23AUG2011;
The total number of complaints is 245 on both dates, so it appears that one of the 'no-response' complaints now stands as 'unresolved'. The 'unresolved' and 'serious' complaints will likely keep the grade low. Not to mention the 'Length of time business has taken to resolve complaint(s).'
And a little side note since 'hifisound' wants to compare ratings pages. This is one of the better rated merchants here at RR (and HiFi's again for comparison);
Both of these business's started in 2001 (per their BBB reports). However, you will notice some startling differences in their ratings break down.
For example;
HiFi's highest category rating is 8.88
NewEgg's lowest category rating is 8.97
The number or reviewers that say they will not shop there again (Chance of future purchase);
NewEgg- 3.2% or ~1 in 30.
HiFi- 21.2% or ~1 in 5.
Of course, this is hardly a fair comparison, NewEgg is a multi-billion dollar a year company now. Also, while 'hifisound' did point out higher ratings here at RR then Best Buy or Fry's (
Post #130), he for some reason didn't mention that they both (NewEgg also) have
A+ ratings with the BBB.
Also, AFAIK neither Best Buy or Fry's have ever been a merchant member here at RR. So, they have never responded to reviews here or used the merchant exit survey to generate reviews. HiFi Soundconnection had a Merchant account here for about 2-3 years. And if I recall correctly their ratings where a bit higher earlier this year or late last year, around a 9/10 or something like that. If you check
Post #8, which is from before they were a Merchant member, their rating then was a 2.42/10. Oddly, their response to that 2.42 rating was;
Quote:
Originally Posted by hifisound Also as far as our rating on resellerratings we have never solicited for reviews in the past so the only reviews that were posted were negative reviews. If you notice at this link..... Best and Worst Stores | ResellerRatings
Under lowest rated stores you will see both Circuit City and Best Buy at 2.61 and 2.78. Obviously they both have much better customer service than this reflects. The only reason their scores are as low as they are is because they dont ask their satisfied customers to review them here or they just dont pay attention to this site.
We just added a post sale review from reseller ratings to our site and very soon our score will reflect our true customer service rating. In the past only unhappy customers have rated us and now all customers will rate us. Since we implemented this in the last 24 hours our rating has increased 400% and it will continue to climb and reflect our true customer service scores. Reseller ratings is a business just like any other and in the past we just did not pay for their services.... |
So, they've used Best Buy before, years ago, as a comparison while acknowledging the basic reason Best Buy's ratings were so low. Apparently, this companies motto is, 'We're above the worst' instead of, 'We're among the best'.
'hifisound',
Just wanted to point out that if you are going to cherry-pick review pages to find ones that are worse then yours. Then you should be prepared to have your examples countered. This is the 'Merchant Discussion and Shopping Advice' forum after all.
Oh, and is my post count sufficient? Just curious since you appear to have a problem with 'SmokinXXX' posting his opinions on a public discussion forum. Besides, about 60% of the posters in this thread have only one post.
Anyway,
Good luck, tracking all these people down to return
their money after all these years.
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