Well I didn't scroll all the way through the post so I didn't notice Scott's response until he pointed it out. But I can say that its right on line with the way I've known RR to be handled. I know Scott and his staff of flunkies

do as good a job as they can. And its better than most "IMO" Plus there is not too many people like Scott, Rob or the rest of the staff that will provide a hands on approach that you get here at RR or over at Timo