Evil Compactappliance.com

[radhas2]

Compactappliances.com screwed me! I spent close to $1000 on a stainless steel stove. There were quite a number of delays in shipping, snafus with them saying that they had called, but never leaving a message, etc. The real reason I am steamed is that when the delivery truck arrived, the shippers took it out of the box so I could look it over and promptly got rid of the box. This seems to be a common practice among shippers. The shippers removed the box for our refrigerator before it even came off the truck, so I assumed this was standard procedure. Only after the shippers left, did I notice a significantly large area of the glaze on the top that was bubbly. Only after I noticed that, did I notice the small print of the document that was given to me AFTER the box was thrown away: Compactappliances.com absolves itself of ANY responsibility whatsoever if the original box is missing. Ok, so I understand that it would be nice to return the stove in the box so that Compactappliances.com could turn it around and sell the defective product to someone else without having to repackaging it. Still, at this point customer service could do several things. They could call up the manufacturer and try to get a replacement part.
They could reimburse me the cost of a service call to have the manufacturer fix the part. (Apparently, items bought through Compactappliances.com do not have any kind of standard warrantee. Something else that I had mistakenly assumed).
Instead, Compactappliances.com stated that if I no longer had the box that they would not speak to me any more. The manager refused to speak with me.
When I called again to get a different agent, that agent said that there was a note on his computer stating that there was nothing more to discuss with me. I was stonewalled. I informed him that I would write a review explaining what happened. He told me to include in my review that I was wrong, and made some obscure reference to what would happen to my soul if I painted Compactappliances.com in a negative light. Actually, my soul is really not feeling so troubled knowing that I might prevent someone else from using Compactappliances.com.