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Alienware..Why you should buy.
Hello All,
I am a returning Alienware costomer i currently own an Alienware AREA-51M 5500 and a Aurora 5500. I have had an exceptional experience with this company both times i dealt with them. I got both systems shortly after I ordered them. Now for things you may want to know.
Aleinware Price vs Quality
Alienware is a bit pricey, but you get a very stabel and reliabe product. I personally have had my area 51 m for the last year and thta thing traveled with me all over the world on a US Destroyer, and anyone whose been on a smaller ship know that they rock a bit and tend to throw things around, but the computer made it the entire trip unscathed. The system also ran every game I bought smoothly within the graphics limitations ofcourse. The computer has only crashed twice in two years and those were both cause by me and overruning some processes.\All and all I got all the use and more for the money I put into this product, and actually I am writing this review with it.
The Waiting game......
these computers are not for those who do not want to wait a little for a good product. Now I hear a lot of people posting that their computers take a while to get to them and that it is taking to long for what they paid. Now that is because the computers are hand built by techicians at the Alienware Corp. So ofcourse all orders are built on order and not mass produced like dell, so these things can take time with burn ins and hardware tests. Yes there are delays in orders and tey say so on the web page when you order specific parts. I have never experienced this but I know that alienware is very good with keeping you up to date when it comes to your "phase process" and if your not sure they have the online chat, and on site customer service.
Costomer Service...
In my experience with Alienware for the past 2 years I have mostly had a plesent experience with their customer service department. They have always been able to get an answer to my quwstions, it may not have always been the answer I wanted to hear, but an answer none the less. Almost every Customer Service agent I have dealt with has alwasy been polite and willing to help. I have also heard a few people having problems with rude Customer service. One thing someone needs to remember is what ever you put out is what you get back. If you call and are polite then you will get the same back, but if you call up and are rude....well... expect them to not be as helpful, because no one likes to be yelled at, especially if you work customer service. Be pacient and Poilte and you will be suprized how much better your experience may be. and dont take your frustrations with tech support out on the customer service reps, they are not the ones building your computer.
Over all Alienware is a great store, not perfect, but still a reliable and respectable computer store. They have Great systems, a great website and top notch customer service. I would never Chose another store.
Hopefully this has helped you make your descision.
- Matt
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