Just spoke to an Eric Watkinson at Alibaba's office here is the USA. Explain in detail the circumstances surrounding my complaint, which is our complaint.
I'm emailing him all correspondence along with bank info and contact info, emails etc.
Email your complaint to his email address, someone listed a few posts back.
customer-service@us.alibaba-inc.com, attention Eric Watkinson.
I emailed and got a call with in the hour.
He is forwarding directly to the china office. He couldnt answer much questions about the trust pass, and didnt know if they were bonded or not or did a site inspection. But did list things they should have done. Which means there is another file on these guys. costs 349.00 to get this done.
Alibabas number is 510-438-7976. This is what showed up on the caller Id. Eric Watkinson is the CS Rep there.