Thanks for your response. I was in a little bit of a hurry, so I checked around on the web some more. Dell listed some resellers on their site, so I check out all of those & finally went with
CampusTech.com. They had a good price (relative to others), I provided the required documentation, & the software arrived in less than a week. So, at least this time, they were fine to deal with.
Thanks again for sharing your experiences!