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Anyone Shop Leet-gear???
As I was performing a search of products that matched my needs on the internet (asetek vapochill xe II), I found a website that had the object in question for a reasonable price $724.99. I decided to buy the object since it was very reasonable. Comparable websites typically had a markup of 10% [FrozenCPU.com]. At the time I was unaware of whether Leet-gear.com had the object in question actually in stock; it turned out they did not. Rather they had to contact the manufacturer directly and ship it from the Netherlands. I did not know this at the time.
Incidentally, I noticed a day later that the company website, upped their prices of said product to correspond with that of FrozenCPU.com. I am unaware of whether this effected later relations between them and me.
In any event, I became somewhat annoyed as to why my case has not come in by the end of the week [seven days later]. I usually could rely upon a company to send me their product relatively fast, since most suppliers supply information as to whether a product is in stock or not: accordingly you can only order it when it is. I also wondered whether my order had been processed. So, I ended up writing about three letters, and even getting on a chat system that was supplied for the purpose of contacting support. No luck. It took them 2 days to respond to my various quarries. In the end they said they would check my account and make sure everything was kosher. Concurrent to this I also investigated as to why it took so long to get a Vapochill and found that they are normally shipped from the Netherlands, so it takes about two weeks.
After this I decided to wait patiently, doing so for about a week before writing another query. The reason for this was that Leet-gear’s competitor, Frozen CPU had received their shipment of Vapochills recently. I correlated the two because I found out that FrozenCPU functions as a drop off point for smaller resellers, ones like leet-gear.com. After I wrote them another query about why it takes so long, they responded by saying it was indeed because they shipped it from the Netherlands and that they expected a shipment by the end of the week, and I would receive confirmation as soon as it was shipped from their offices. This correspondence occurred roughly two weeks after the initial purchase.
So I waited, and waited. 10 days later there was still no shipment confirmation. And I wrote them a letter requesting a reason for tardiness. There was no response this time. I waited two more days, and wrote another letter: Again, no response. So I waited two more days, and today I wrote a third and final letter, giving them an ultimatum: they should either give me a good reason as to why the package is so late, or they need to refund my money. That was three hours ago.
Truthfully, I would enjoy receiving the item, even if it were late. But because of how long it has taken, it makes me wonder if I am just getting burned because I found a lower price on an object that should have been priced higher. As such, if they don’t want to deliver the item because it would be a loss, then so be it. I’ll take a refund, and bring my business somewhere else.
Additionally, In this time I have also given leet-gear two negative ratings, via Ratings Reseller. Were they to actually try and service their customer, I would correct those previous ratings.
I have since contacted my Credit card company and Paypal. Tonight I noticed that their website was down. But earlier today I noticed that they had declared my order as "failed." They had not responded to paypal, nor had they sent me my money back.
James Beilman
RSC Graphics
Wichita State University
Original Order Date: August 29
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