Rather than to respond to each post on this forum about resellers who seem to be out of stock, can't ship promply, etc. etc. - you may want to take time to review the following - then click on the article that relates to the Federal Trade Commissions rules that govern resellers.
Know what to expect before making the next call to their customer service. If it doesn't help - file a complaint with one or all of the government agencies responsible for trade.
What is the Mail or Telephone Order Rule?
The Rule requires that when a seller advertises merchandise, they must have a reasonable basis for stating or implying that they can ship within a certain time. If they make no shipment statement, they must have a reasonable basis for believing that they can ship within 30 days. That is why direct marketers sometimes call this the "30-day Rule."
If, after taking the customer’s order, the seller learns that they cannot ship within the time they stated or within 30 days, they must seek the customer’s consent to the delayed shipment. If they cannot obtain the customer’s consent to the delay -- either because it is not a situation in which they are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- the seller must, without being asked, promptly refund all the money the customer paid them for the unshipped merchandise.
It does not matter how the merchandise is advertised, how the customer pays, or who initiates the contact.
For more information and the Federal rules that govern Internet, mail or telephone advertising, orders and sales - follow this link:
Link To FTC Rules 
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