Newegg customer service terrible !

[SiliconJon]

I am no competitor. I have spent roughly half with newegg versus your total, and I have had this exact experience with newegg more than once.

Sometimes they make good on it (if I am persistent), or sometimes I just decide it's not worth the headache if it's a small dollar amount (which is perhaps what they count on with such a scheme).

In fact, I am amazed that your experiences with such a total could be 100% positive. The human factor alone makes that a 1 in a million shot. Though perhaps you just don't think the same as some of us about things that go wrong.

As for ChiefValue, I would call them the same as newegg, as they likely share many employees. ZipZoomFly.com is a great place to shop.

[DemonX]

Makes perfect sense, you can only gain market share and be the "good guy" so long before you need to start turning profits, especially when you go public and have shareholders to report to.

Newegg has established itself deep in the community as the place to buy from, now it's time to reep the rewards of that reputation and turn profits and make alot of higher ups rich

As with any company as they get larger it becomes more and more about the bottom line, newegg is not going back to any roots it's money making time.

[SiliconJon]

I wonder if they're using their sister site ChiefValue to setup a relay from such a scheme. You know, start letting the ethics go out the window, while a "new" company comes along that provides services like Newegg used to...

[Jedi2155]

Originally posted by SiliconJon
I wonder if they're using their sister site ChiefValue to setup a relay from such a scheme. You know, start letting the ethics go out the window, while a "new" company comes along that provides services like Newegg used to...

I don't understand why they would do that though.

[jolancer]

my theory...
-----------------------------------
im relitivly a new customer of newegg. i havnt bought many items from them.

but i got this 1 case from them that was 29+freeshiping retail(crackin deals). i recieved what appeared to be a refurb(scratches dents). i emailed newegg, and thy promptly replyed that thy would discount $20 off my next purchase for me to just keep it instead of RMAing it. witch was what i perfered since i had to get more parts, i pointed out the option witch i prefered if avalible in my original message to them. so thy did make a mistake with my order as well, but that replyed quickly and corrected it to my satisfaction.

so thy may have realy had a mixup at the warehouse with refurb products(as stated in one of the above posts).
-------------------------------------
i wouldnt suspect as much that cheifvalue is going to end up part of a scheme. but rather probably more like a second front, to increase there avaliable customer base.

i wouldnt dismiss the above posts witch state there troubles with newegg. But even with such problems as stated above, there reputation remains superiour to almost everyone else. there emplyese arnt robots after all.

though the first couple posts do sound excessively troublesum for a typical Newegg interaction. if that kind of customer service steadily starts to become more common place at newegg, thy may end up with a problem. But for now it might just be changes in company(less resources cause of sister site), bad timing (thy had a lot of trouble recently with those Soyo Rebates), or maybe just minor changes, like filling staff positions.

Either way, its to early for me to put newegg down, even though im a new customer.

About a month ago, thy did get all 4 of my Rebates from those SOYO CROOKS. Thy are pritty much the only reason i recieved them. i have 4 more from ZZF and Soyo is denying those rebates as well.

might as well inform others to Boycott SOYO, since wer on the topic, the SOYO company is more deserving of it.

[Richteralan]

I have a similar experience, too
I bought a DFI Lanparty NFII Ultra B from newegg on 9th March 2005.
I found that they shipped me a used one. Full of dust, bulged caps and scratched socket. Then I emailed them. They issued a RMA, and also agreed to credit $15 to cover shipping(they only credit for ground shipping, not for overnight, 1day )..etc.

I shipped it back by Fedex Ground(took 4 businessdays) and checked the fedex web, it arrived on Tuesday, 22nd of March. After it arrived, nobody contacted me for a whole week. Until Friday, I made a call to check the RMA status, told them the tracking number from fedex. The customer service told me nothing except "rest assured" and "we are processing" phrases

Finally called Jason, and phrases aside, offered nothing useful information.

Called them again on Monday, 28th March, phrases aside, nothing useful. It's been almost one week since my RMA is arrived, they only send me ONE email about my RMA staus: "Your RMA is RECEIVED!"

Magically, my motherboard is no longer on listing on newegg after my purchase. I asked Jason do they have one for replacement? Jason replied "Rest assured" "We are sure there are ONE left for you"

OK, today is 29th march. I still know nothing, get nothing. And my $114 is still in their account.


Newegg can be good, if you don't have to RMA.


[edit]P.S. I still not received my shipping credit $15[/edit]

[Newegg Webmaster]

Dear ResellerRatings Members,

Thank you for your interest in Newegg.com. I saw this post while posting another thread about our $0.99 shipping promotion and just wanted to take a moment to respond. Customers are the most important asset of our company. If anyone here has experienced ANY problems with a recent order, please contact me directly at webmaster@newegg.com and allow my team the opportunity to make things right. We recently redesigned our website and went back to the drawing board based on our customer's feedback, and we model our business to cater to our shoppers. If there is anything we can do to improve your shopping experience, or if there is anything you'd like to get off your chest, shoot me an email and I'd be happy to discuss things with you or make sure that you are connected to the appropriate party. Thanks again for your support ... btw, please check out our new website if/when you get the chance and let me know what you think and what can still be improved (we're still in the beta testing phase).

Thanks!
Jeff Johnston,
Newegg.com Webmaster

[Richteralan]

Ok, newegg emailed me to have a refund.

The product is discontinued, so they decided to refund me.

BUT,
They refunded $110. I spent $114 in buying this motherboard and WHERE IS THE PROMISED RETURN SHIPPING REFUND $15?

"Rest assured" newegg, I will call you guys tomorrow and get things straight.

[Jedi2155]

Well, Newegg accepeted my 2nd RMA request without problem, the first one must've gotten lost somehow but so far I've already shipped back my item and waiting to see what happens (it says they recieved it today).

Although I really like the new redesigned site. Far better than the first beta site they had.