Falcon Northwest feedback

[shaunh]

esoxmagnum, I ordered my Falcon March 23rd and it shipped today, just when they said it would. I cannot say anything about the computer but I can tell you this, I have called Falcon or emailed them nearly every day asking them question after question about my computer, home networking, gaming, what games are best, you name it and never once did Warren or any of the other techs lose patience with me.

I would say even after getting my $2800 they still treat me as if they are trying to sell me a new computer. I have never dealt with a company that has such fine gaming enthusiasists and knowledgeable people working in the computer industry, of which I have been a part of for about 17 years give or take. Every email is answered within 24 hours, usually within a couple hours but best yet about 80% of the time when you call you get a regular person answering the phone, someone who speaks English and is eager to answer even the most stupid or complicated questions. For the 20% of the time you get a voicemail and they call you back, everytime I've been called back within the hour and usually within 5 or 10 minutes.

Again, I can not comment on the computer itself but I will tell you that if you are looking to spend some decent money not just on a computer but on investing in part of a family of gamers that Falcon is the way to go, no question. Considering how I've been treated I am confident that even if my Fragbox 2 has issues (God forbid) that I will be taken care of. I would imagine this is exactly what anyone ready to invest money in a machine would like to hear and I can back up the others here when I say that this is the case. You just are not going to find another company with this level of service IMO.

[shaunh]

P.s. Falcon Northwest is more expensive than building your own of course but the myth they are very expensive is simply not true. They have mid-ranged PC's that will deliver great performance and you can also ask them to overclock which they will do and not void your warranty to make your budget go further.

I also agree that Voodoo PC is pretty nice, I talked with them and they seemed quite friendly, prompt to return calls and emails, but their machines really are very, very expensive and out of my price range. Don't even consider Alienware, reading the forums and their rep is enough that I don't have to say why you should not consider them.

[Falcon_2004]

shaunh..........did you get your new falcon ??????

[Bloodlust]

My computer only works with the side removed and a fan blowing on the inerds i had started building a machine w/ k8v deluxe mo/bo
amd 64 +3000 cpu 1 gig mem , a modded case w/ lights

I just sold it for personal resons that will keep busy for the next couple of weeks, after surfing the net for several hours im going with a Falcon Mach V , the BBB has not received a complaint in the last 3 yrs,
Aleinware has not received a complaint since may of 2005(last month).

It is pricy and the parts from tigerdirect is half the price, But no customer service or garantees and i dont have the time and when everything gets straighten out i can settle down to serios gaming i should have it. i just emailed them and waiting for their call today.

So a machine that will be ahead of the curve + good customer service+
customer service located in india - overpriced= the best deal i found
(of course convience of not scraping up my knuckles building my has been added to the over all value)