Beware of Best Buy Exchange Policy

[NightHawke]

The key word here is spiffs on their so-called extended service agreements... How many of you were badgered at the checkout or by a sales drone wanting you to purchase a ESA? From what alot of people are saying about them, they do not honor them most of the time.

[NM_Bill]

As a veteran of non-commission sales, there is push money (PMs) commonly for add-on sales or merchandise getting stale or being an oddball item.
Also relevant: BB and CC aren't my favorites but I got a TV from them as it's very fragile. Try taking care of your own damaged freight problem if you're a real masochist. As an amateur they'll dare you to sue them. I know from experience. Let dealers deal with delivery of fragile stuff.
And as I said, on a slow day there, don't be obnoxious but, they have negotiated price with me on the spot. Their price tags aren't printed in granite.

[ZYFER]

Well to make things clear for everyone, if the return policy says 30 days, then why do you expect otherwise? Because you think you spent so much money there that you are entitled to some kind of special treatment?

[paladinistic]

Originally posted by ZYFER
Well to make things clear for everyone, if the return policy says 30 days, then why do you expect otherwise? Because you think you spent so much money there that you are entitled to some kind of special treatment?

Its called taking care of the customer. If an item is still a stocked item the vendor will still accept the item and credit the store regardless when the customer purchased the item. The 30 day return policy should not affect exchanges... just returns for credit or cash.

I worked in a CompUSA as a computer tech for 8 years. I learned quite a bit about the industry (retail computer chains). I will tell you one thing, they are all 3 shades of grey. Underhanded would be an understatement. Most people that are working in these chains could not care less about the customers and often would rather see you burn alive than even speak to you. It becomes almost a game to see how many people they can upset by using company policy. I myself never fell into this mindset and is a large part why I left the company.

I can not even count how many times I heard the magic words "if they would have purchased our extended warranty I would have helped them" load of crap.

On the other hand I also got to see how some customers utterly crap on employes. There were several people that really wanted to help people when they first started, but after a few months dealing with total a-holes joined the upset the customer game. Not to mention the very large volume of people attempting to rip the store off (on average 5 arrests a month in my store alone).

Online purchases are 100% more smooth and cost effective. Youre removing the middle man. There will always be a need for a local computer store but the savey shopper will buy the bulk of computer related items online. Just look at the ratings for Newegg.com vs Best Buy or CompUSA.

[kevindorsey]

I personally don't like Best Buy restoking fees, they are some of the worst. Also be careful when getting PC/notebook products and carefully check for the return policies there. Other than that, if you get a good deal at BB, then most likely you will get your order in timely manner.