Monarch Computers

[Stem]

I recently ordered a motherboard and processor combo from these guys. I placed the order around 11:30PM on tuesday and at 10:30AM I got an email saying that I would have to wait 1-3 days for 'processing' even though I paid for overnight shipping! I called them to find out what the deal was and the guy I talked to said that it would be shipped today but I needed to reply to the email and tell them to ship the order today or cancel it. "That way you will be guaranteed to get your order shipped today", He said. I sent the email and got a reply an hour later and they said they do not guarantee anything but they had sent my order to the warehouse and charged my credit card. I really wish I had got the name of the guy that I spoke with. Even though I clearly specified to ship my order today or cancel it I still had to send them 3 more emails. Is it really that hard to understand "Ship today or cancel the order?" I'll never buy from them again.

[Steve R Jones]

And what day did they ship it?

[Monarch360]

I would like to help you with this situation but I need some further information. Could you please provide me with your order number so I may look into this.

[monarch221]

Per the Monarch website, all motherboard combos purchased from Monarch Computer systems take 2-3 business days for processing, assembly, and testing to ship out. The shipping method you select effects only transit time, so if you selet overnight shipping, the product gets to you overnight AFTER the product ships.

All Monarch parts ship in 1-2 business days with the exception of out of stock items.

Again, your shipping method effects only the TRANSIT time, not the period of time it takes to ship the product.

[Monarch360]

I did some research on this because we never like to see a dissatisfied customer. It appears that we received an order from this customer on 11/17/04 for an AMD motherboard combo. Because these combos are setup, tested, and burned in the website does say these take between 1-3 days to ship. It says this exactly on the website:


AMD Combos

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Click here to get started
AMD Top Manufacturer
AMD Recommended System Partner
Monarch has been in business since 1991
Government Discounts Available for qty 9 or more (Contact Us)
90 day standard Monarch warranty (6 month, 1, 2 and 3 year Monarch warranty options available)
Retail Box: Includes cables, manuals and drivers
Combos ship in 1-3 days

We do understand the that some customers have to get their products more quickly and did in fact ship this order on the 17th, the same day the order was received.

[NDNTacoChief]

Help? I ordered my comp on Oct.13, its Dec.13, still waiting.

[JokerCPoC]

Originally Posted by NDNTacoChief

Help? I ordered my comp on Oct.13, its Dec.13, still waiting.

I'd say Good Luck, Monarch owes Me $171.17 for a refund on a canceled order and I've been waiting since October 25th and right now Monarch is in the hands of the Georgia state tax people from what I've read.

Please refer to the ongoing Monarch (Stay away from Monarch!) thread, thanks.