don't buy from newegg

[scutfargus]

Newegg sent me a defective DVD recorder; I received it on 10/18 and ruined about 20 DVD discs (on two different computers--this is after buring about 300 discs with very few problems on a different dvd recorder). I got a return authoritzation and it was in their hands by 11/1/04. Less than two weeks after I received the recorder. They are docking me me my 20% for a "restocking fee."

I am out the 20 bad discs, $10 shipping, and another $21 for restocking. I will never do business with them again.

Also, I have emailed them several times about this. Their policy; it must be returned in less than 7 days in order to get a full refund.

I am fuming over this transaction.

DO NOT BUY FROM NEWEGG

If there is a problem with the merchandise, they will not stand behind it.

DO NOT BUY FROM NEWEGG

[EvilRick]

You should leave them a review and let them know how you really feel.

[bombledmonk]

It's fine to share a bad experience and apropriately review it here on Reseller Ratings, but telling someone "Do Not Buy From Newegg" is like saying "Hey, Don't drink Coke(insert favorite drink here)" Not very many people have had problems with either of them(unless that coke was mixed with something...).

People from this forum have spent litterally $10,000's with very few incidents. Others have had bad experiences. But Newegg.com does not keep a 9.8 rating for nothing. In any respect, it is not newegg's fault you got a bad recorder drive or that you burned 20 bad disks. Did you try just exchanging the Drive? I have done it several times without incident and they waived any types of extra fees and gave me next day shipping on the new product.

[SiliconJon]

Man bombledmonk, why you going to say that to him. Of course it's probably not Newegg's fault the drive doesn't work right. That wasn't his gripe, yo. It's what they did to him after the fact.


And I hear ya, brother. Though Newegg usually has a great return policy, I can contest that there are still some issues with them that they let get flooded out with massive positive reviews from small-time, or one-time customers. But you won't get much sympathy here. There's a large Newegg cult in these hills.

Also, call them. Emails are too easy to delete. Also do what EvilRick suggests, as if they fail when ethics call, they may respond when their rep takes a hit. [It's my opinion Newegg has not ethics, only conern for their reputation...you can see that in the way they delete most of the negative product reviews on thier site]

[2kmaro]

Pretty easy to understand why negative reviews might disappear on a company's own website. That's why places like ResellerRatings and the company ratings at various portals like PriceWatch and PriceGrabber are so invaluable.

I'm one of the 'very happy with NewEgg' group. I've bought literally thousands of dollars of stuff from them and don't hesitate to recommend them to my friends and business associates. As someone mentioned, you don't maintain a 9+ rating by giving consistently poor service.

They do have some policies I don't like, and because of those there are some things I don't buy from them. For example, the requirement that an LCD monitor have 8 dead pixels on it before they'll swap it out. Ever look at an LCD monitor with 7, or 6 or even just ONE dead pixel - annoying to say the least, especially on something you have to look at every day and paid a good piece of change for.

[zepper]

On the whole, I'm pretty satisfied with Newegg. I've bought from them several times in the last two months and everything has been fine. I am pretty dissatisfied with their broad definition of "refurbished", but at least they publish it up front. If one doesn't read their terms and agree to them before ordering, whose fault is that? He should ask for a replacement - that will cost him nothing and likely it will work fine. After all, even Plextor occasionally ships a lemon... If it was me, only two unexplained coasters would have had me calling for an RMA well within the 7 days. I had to test a quantity of their refurb mobos within the 7 days. It was a PITA, but I got it done in plenty of time. Luckily they were all fine.
. It is my opinion that their business plan isn't one that bodes well for their long-term survival - it is more one that builds huge short term sales so the principals can sell to some poor sucker and cash out early. But it seems to be working in a market where few are willing to pay a bit extra for real customer service and tech support.
Look at the current condition of PC Connection which was once THE mail order store both for fair prices and great service. Anyone with any longevity in PCs can remember their multi-page ads in the slick computer mags with the cute raccoons... Sad to say it was difficult for me to even remember their name just now so I could look them up on RR and see if they were still in business (yes) and if their customer service rating is anything like it once was. Nope ...
. You pays your $$$s and picks your poison...
.bh.

[njolakoski]

Newegg is awesome, i bought parts for a whole pc from them i only had one problem it was the motherboard i returned no questions, ask got a replacement and know it works perfectly.

[scutfargus]

You can tell by what I wrote that I was really pissed off; I posted reviews and commentaries all over the internet. I am now going back and revising those posts. After the first post was on the Internet, William, from Newegg, a customer service representative, contacted me and essentially made everything better. He listened to me fume and then refunded 100% of the purchase price, he refunded the shipping charges (both ways), sent me 20 discs to replace the ones the burner had burned, and sent me a gift certificate for Newegg. So, I have to revise what I said, and instead recommend them. Although I was originally pissed off to the max about Newegg, I felt that William was earnest and willing to go over and above what was necessary to get my business again (and to have me revise my reviews). Although he was only aware of one review, I left several in a numer of different places; and I am trying to do the right thing by going back and revising/appending what I wrote.

I should also mention, William continued to contact me, both by email and by phone, to make certain that I was completely satisfied with the overall transaction. During every one of our conversations, William was also pleasant, cordial, and he seemed sincerely interested that I walk away a satisfied customer. Sure, that is what his job is; but, what is important, he did everything right, in my opinion. When you deal with pissy customers like me day in and day out, it is difficult to still be professional and cordial, without ever seeming phoney; and William managed to properly handle this post-transaction trauma with sincerity, poise and dignity.

I WILL BUY FROM NEWEGG AGAIN.

I AM NOW A SATISFIED CUSTOMER.

Although I am not under any obligation to revise my review, I feel it is the right thing to do under the circumstances.

[sevenal]

Will the real EGG Please stand up!

Thats what I'm talking about!

The EGG ROCKS!!!

[bombledmonk]

I must say wow, that was sure a way to get your buisness back.