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Bovon · 01-06-2004, 03:07 PM

Sound files/drivers can also be a problem area. If nothing else seems to help, go into Device Manager in safe mode, highlight all of the sound entries and click remove (one at a time). shut down and pull the sound card. If it is built in sound, disable in BIOS and Device Manager. Try the machine a few days to see what happens.

On bootup, hit the pause key on the keyboard..this will stop the booting process while still in DOS. If after ??20 minutes, and the machine is not frozen (hit the enter key to resume booting), you can be reasonably assured the problem is somewhere in the OS..

Find out what applications may have been installed...just prior to this freezing began. How long has she had this machine?..did she buy it new?...where?...

You should also have her mouse and keyboard to test with..each (in very rare cases) can cause problems.

01-06-2004, 03:07 PM	#9 (permalink)
Bovon Registered User Join Date: Oct 2001 Location: Georgia Posts: 2,233	Sound files/drivers can also be a problem area. If nothing else seems to help, go into Device Manager in safe mode, highlight all of the sound entries and click remove (one at a time). shut down and pull the sound card. If it is built in sound, disable in BIOS and Device Manager. Try the machine a few days to see what happens. On bootup, hit the pause key on the keyboard..this will stop the booting process while still in DOS. If after ??20 minutes, and the machine is not frozen (hit the enter key to resume booting), you can be reasonably assured the problem is somewhere in the OS.. Find out what applications may have been installed...just prior to this freezing began. How long has she had this machine?..did she buy it new?...where?... You should also have her mouse and keyboard to test with..each (in very rare cases) can cause problems. Last edited by Bovon : 01-06-2004 at 03:10 PM.