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Some of the anomalies that have caused freezes here that I was able to prove were...bad stick of ram...some Windows operating file went corrupt...a bad ribbon cable to the hard drive.
RAM: need to run Memtest86 overnight. (you could download Memtest, make a disk and mail that to her with instructions to run overnight).
Corrupt file: Go to start>run and type in SFC (system file checker) and see if that Windows utility finds a bad file...if it does, she would need the Win98 install disk to replace the file.
Funky Ribbon cable No way to test this..but they do fail. I have one here right now that I believe is failing..it is less than a year old..a new rounded set of IDE and floppy cable. These cables are not made the best way, and can just simply loose contact with the devices. The best thing is to renew the cable.
All of the above will require the help of someone with technical ability...maybe she could get someone to box up and ship the machine to you?..but would probably be as cheap to find a good shop and bite the bullet to have it tested/repaired.
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