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It appears they try hard to cover their a$$ by discrediting people with legitimate complaints.
Why are you yelling at me? Where do you get off insinuating anything about anyone? Is this YOUR opinion,or maybe you work for them? It seems to me that it is the responsibility of the customer service department to deal professionally with ALL customers, not just the ones with pleasurable attitudes!
NOT ONCE HAVE THEY FAILED TO SOLVE A PROBLEM. THEY WILL BEND OVER BACKWARDS TO SATISFY YOU. ANYONE NOT SATISFIED HAS PROBABLY BEEN TOO AGRESSIVE OR BELLIGERENT WITH MONARCH'S CUSTOMER SERVICE.
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