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Do you mean that check box?
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Yes
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My friend can't connect when his client is in passive mode, he gets 'Connection Timeout'. When he changes to Active mode it works fine. What is the norm, i.e. which mode should an FTP server be in?
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The server is not in either mode per say it just allows clients that are trying to connect in passive mode to connect. By checking that box you are just allowing the clients the alternative of connecting in passive mode.
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Also can I use my DynDNS name instead of the IP when I check this box?
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I am going to guess no (though I have never tried it.) but I say this simply because it is asking for an IP. Don't be worried about having to manually change that IP the FTP server will automatically update that IP address for passive mode for you.