At the Hewlett Packard Fourm in 1998 I posted this after reading all the stupid questions that the technicians were bombarded with;
" It is no more the duty of Hewlett Packard to teach the end user how to operate a computer than it is the responsibility of General Motors to teach a car buyer how to DRIVE "
This was met with more than a few agreements
Rule 1.
Avoid 1st time computer owners. When prudent.
I send them to
www.dell.com