ResellerRatings Store Ratings - View Single Post

dbeselev · 08-18-2003, 02:46 PM

Bought P4-2.6 + Asus p4P800 + nvidia fx5600. The MB was defective, replaced ( RMA 4685 )was had to pay shipping ( $10 ) to return defective product. Got replacement P4P800, was another defective board, this one would'nt even power up the CPU or system fan ! Left ALL other parts same but replaced the board with one from local store, system worked ! Asked Monarch by phone and email to refund board price ( $ 120 ) but was charged restocking fee ( 15 % or $ 18 ) after getting 2 DEFECTIVE boards in a row !! Plus had to pay shipping back for defective products twice ! ( $18 total ). I really felt and asked politely in emails and calls that after getting and paying for shipping of 2 DEFECTIVE products in a row i shouldnt be charged 15 % restocking fee ! It's not like i changed my mind and they incur costs because of that, but was told but both RMA person and a manager that its their policy and thats it. End result, $16 in shipping back fees + $18 restocking fee + 10 days waits. All that after spending almost $500 on system parts.
The relevan #'s are
Original order : 0092764
1st RMA: 4685
Replacment order: 0028467
2nd RMA : 4792
The replacement motherboard box had a " Warranty Void" sticker , maybe ASUS gives them QC rejected boards ? Be Carefull !!!

08-18-2003, 02:46 PM	#9 (permalink)
dbeselev Registered User Join Date: Aug 2003 Posts: 2	See today's most popular deals at » Motherboard from Monarch Bought P4-2.6 + Asus p4P800 + nvidia fx5600. The MB was defective, replaced ( RMA 4685 )was had to pay shipping ( $10 ) to return defective product. Got replacement P4P800, was another defective board, this one would'nt even power up the CPU or system fan ! Left ALL other parts same but replaced the board with one from local store, system worked ! Asked Monarch by phone and email to refund board price ( $ 120 ) but was charged restocking fee ( 15 % or $ 18 ) after getting 2 DEFECTIVE boards in a row !! Plus had to pay shipping back for defective products twice ! ( $18 total ). I really felt and asked politely in emails and calls that after getting and paying for shipping of 2 DEFECTIVE products in a row i shouldnt be charged 15 % restocking fee ! It's not like i changed my mind and they incur costs because of that, but was told but both RMA person and a manager that its their policy and thats it. End result, $16 in shipping back fees + $18 restocking fee + 10 days waits. All that after spending almost $500 on system parts. The relevan #'s are Original order : 0092764 1st RMA: 4685 Replacment order: 0028467 2nd RMA : 4792 The replacement motherboard box had a " Warranty Void" sticker , maybe ASUS gives them QC rejected boards ? Be Carefull !!!