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Problem customers are those that start complaining
about the last guy that worked on thier machine- given that beware- Have I had any no - I don't charge to look at it. but I only take a about ten to 30 minutes to look it over and test ,
If I figure I am into a mess - no problem customer - does not feel shorted and I can send them to someone else politely - rather than getting it on with them.
I charge by the job - and give ballparks -after I know whats wrong - not guessed -
I advertise by word of mouth and so far happy customers are those that do my advertising - am I picky - yes - to the point of well- lets just say- really -
in our neck of the woods - there are really good techs that are well paid - and worth it - then there are the guys that are good given time -
the last group are those - gone through retraining - community college and the like but never worked hands on until now -
those ones do create the most amount of very sad customers
-its not them - they just need more hands on - it just ticks off customers.
Those are the ones that I work with - the problems are not great but they have had psuedo techs mess the machine up and are praying that someone can help - and if you do - you are a god to them - and every friend they know will be your friend - and you will be busy -
money - I learn a lot- and keep a coffe can near - makes for a cheap night out!
to all the cert guys please understand- no offense - I would cert but - for now - not - I should have ten years ago - and around here we have a puppy mill cert college - so the cert books are cheap at the used book store - our sources of info.
wiz & eve
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