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A problem customer it the one WHO.
Complains about anything that was done.
Parts to high priced. (I can get it cheaper over there)
Labor rate to high. (So and So charges this amount)
The work wasn't done in a timely manner.
The sales/tech person didn't show enough concern for the
problem at hand. (make that read MY problem)
The list could be bigger but that is enough to start with. From my experence from an auto mechanic point of view. Most of the complaints lead to the bottom line.
To make me happy. (<The customer) you need to drop the prices. Or I will take my money some where else.
These type of people come from all walks of life and age. The dollar is the only thing they think about. If they can take it away from you. They will. It doesn't matter how good of work you do. They only want it as cheap as they can. Most of the time these people don't stay with one store/shop. They move around. Milk one place as long as they can. Then move to another new place.
IMHO
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