I've dealt with Monarch 2 times, since I'm not made out of money. First time, they upgraded to a free express saver because it was the Fourth of July week, so they wanted me to have it before Fourth of July, very nice. I even wrote an article about it found
here
My second time was my video card purchase, a BBA Radeon 9600 Pro. I'd write an article about it, but narrowband, and no benchmarking programs make it a no no.
I don't know, they
are a busy place to buy, and no one is obviously perfect, and mistakes do happen. If I were you, I'd contact someone who can
do something about it at Monarch.