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Comcast user in New Mexico.
I have had Comcast for over a year now and within that time I have used 3 different modems and my connection is down very rarely. Comcast has never asked me to use a "certain" modem and even at the time of install they gave me a choice to use the 2 modems they had to offer.
No, I have no affiliation with Comcast and don't toot their horn on a regular basis, what I guess I'm trying to say is give it time and I'm sure things will improve. I don't believe whatsoever that they require a "certain" modem at all. I can think of atleast 5 friends in this area that have a different modem then mine.
Save your anger about Comcast for when they up your bill $3 here and $6 there every other month. They are cheap to start off but gradually they increase costs to catch up to the others.
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