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One thing I mention to prospective customers.
" I had this guy a while back buy a machine, he expected me to tutor him through all aspects, I finally had to inform him that if he bought a new car, did he expect the dealer to teach him to drive "
I give "limited support"
Pricing;
I attempt to charge a $200 markup on new machines, this covers warranty problems and some tech support calls.
Repairs;
Usually $15 per hr is good, on average. Some jobs net $50/hr some problems net $1.00/hr
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