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Isn't possible that you have a frozen sewer pipe anywhere? I've had a poorly angled drain pipe freeze solid on me once ( in a mobile home of course ) Water just would not go through it, and the snake was useless. Hotwater didn't do much because the ice was so thick. If I had known the problem was ice, I could have taken a blow dryer and heated the pipe and solved the problem. Of course, this was the kitchen sink, not a toilet.
Good luck with it all...yikes! You've definetely got a problem downstairs!
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do it right, do it yourself. If that doesn't work, prepare to pay for your mistakes.
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