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Well, great news after all. Apparently after the tech guy spoke with his supervisor (the head of the IT dept or something), he replaced it. There was no clear proof for him to show the boss that dropping the laptop would result in such a problem. So, that's cool, my friend saved $600.
Unfortunately, the guy threw a Win2k image on there, and this thing's running with 64 MBs of RAM. Got the services.exe file down to 1.5 MBs, but it's still slower than a snail. Gonna upgrade the RAM next. Also, he never asked her about backing up files ... good thing I did that first (those little laptop-to-IDE adapters are handy).
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