[kg2k]

I am going to play devil's advocate here. Customer service should come before it gets to this point. Pingman, you are a perfect example in my opinion. You gave them a very lousy review the other day, they read it here and then offered you something that made you change your review. What if you hadn't posted here, would you still have had such a good experience? Taking care of you after you post a negative review here is not good customer service in my opinion, that's a good business decision. I have seen several negative reviews of them posted here in the last few weeks, all changed to positive later. They can't beat the advertising they get here so it only makes sense to protect that. I am pretty sure it cost them a heck of a lot less to spend money and make the dissatisfied customers that post here very happy, then it would to pay for advertising anything close to what they get here. Again, that's a darn good business decision.

Now that said, I have never had a problem with anything I ordered from them. However, I would have to rate the only experience I had with their Customer Service as poor though. I e-mailed them about their shipping calculator and received a standard form letter response. I expanded on what I was trying to tell them and received another standard form letter response. It was like they didn't even read what I wrote, just saw that it was about shipping and pasted a response. Nothing in their response explained to my satisfaction, why on a large multiple item order with shipping at $42, I would have to pay the additional full individual shipping cost for a VGA card fan or thermal paste. If you look at their shipping calculator explanation on their website, they make it look like anything over ~$20 is calculated based on weight. That is definitely not the case though. Even if they had just asked me what I was trying to order and "said" they would look into it, I would have felt better about it.

I am definitely not saying they're a bad company by any stretch of the imagination. In fact, I would say they are quite good. I don't think they are everything they are presented to be here though. I think if editing reviews was disabled at this site the gap between Newegg and the other good quality companies here would be a lot less.