I RMA'd something last Feb and Ubid didn't post the credit as they said.
Contacted them again and again--each time like starting from new.
After four such 1/2 to 3/4 hr. calls with hold upon hold--was given "supervisor" "Nick" who admitted that time starts when Customer notices the non -credit
and notifies UBID of this !
Huh ! What if I didn't notice or had put it on credit card with 30-turnaround ?
"there was a delay !"
Right ! I am telling him there was a non-credit and he tells me the Co. is having a delay ?
Today they sent me by e-mail an x-tra $38 Coupon. Seems like I have to buy more and they promise they will return $38 of it.
$38 was the amount of original RMA [B]which still is not in my Account !/B]
Funny money for hush money? Will I get the Coupon money if I buy
more ? Or will I have yet another credit I have to watch like a hawk.
My advice to anybody RMA'ing at uBid:
Check back to see if they ever credited it. Four times over six weeks is a lot of reminders with no 5-day credit. It is easy to RMA a purchase to shut you the Customer up. But actually crediting the money costs...errr...money.
Do I or Don't I spend
more money at uBid in the blind hope they will this time return the coupon money ?
(YOU pay the FULL amount, and AFTER it's shipped, you get credited the Coupon.)
If you notify them.
If they keep their word this time.
Which they haven't five times.
DOOOG
Good question.
Questionable business practices in my opinion.