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This is the system administrator for the Radford Brothers website.
If you would spend the time that you have spent here on this social media stuff you could resolve your customer service issue within our system.
There is a CRM customer service system attached to the Contact Us or Help link on the website. If you would take the time to process a ticket your issue will be resolved. Anonymous posts like "where is my order" with an email that was not used for making the order goes absolutely no where other than the trash. We would not even have a clue as to who you are or your order #. Follow the instructions on the website customer service telephone# which is on the website and it tells you "exactly" what to do. If you do it you will get an educated response.
If you leave a precise voice mail Like My Name is , my order number is, my confirmation number is. Your voice mail is recorded transcribed and a ticket is automatically created and will be sent to you to respond to.
Name, Order Number, Confirmation number that is all that is needed and you will get an email with a resolution window to address your issue.
Current technology stuff !
Customer Service for Customers with orders is the phone # you want to use..
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