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Originally Posted by tgrt  I got the impression from the first person I spoke to that it was decided on a case by case basis. |
B&H gets price-match inquiries every day and say, "Yes," as often as we're able to do so. We regret when we cannot. We consider each inquiry individually and take into account a host of factors including our price, the other retailer's price, availability, the other retailer's rating here and elsewhere and several other factors.
We regret tgrt's dissatisfaction and any discourtesy on the part of our sales associate. This is uncharacteristic behavior but regrettable nonetheless.