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I have ordered from Dealextreme over 10 times with various items and have never had to send anything back luckily. Apart from the long wait for delivery sometimes (because it ships from Hong Kong for FREE), dealextreme has been great to me. They always respond to my inquiries and there is a forum for customers on the site for quicker responses. You get what you pay for. If you buy an item for $1.50 that ships thousands of miles for free, what do you really expect to get? Buy.com or Amazon-type service? There are MUCH worse retail sites than DealExtreme out there. They do a great job for the prices they offer and the presumably incredible order volume they must have.
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