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burychka · 11-04-2009, 12:53 PM

I don't know about the extra cost tech support--which my clients never buy, because they have me--but the tech support that is integral with their warranty, now that can be a problem. For certain, the first level support will be someone working from a script. Two ways to get better help are:

1. Be persistent. Ask for the tech support's supervisor. Be firm. Sometimes it takes a call back (be sure you have the case number) to get to the next level. And be patient. It's beneficial to have a cup of coffee and a snack at your desk when you call.

2. If you are shopping for an advanced model PC, consider the Dell XPS line. With an XPS, you get a different support telephone number--a number which calls to a US-based tech support. Last time I called, I got someone in San Antonio, Texas. Yes, I ask, "Where are you?" If I doubt the answer, I ask "Who is the governor of nnnnnn?" Then I ask, "Who is the lieutenant governor?" Note. If you get a California tech support office, they'll know the governor but not the lieutenant gov (LOL)!

11-04-2009, 12:53 PM	#16 (permalink)
burychka Registered User Join Date: May 1999 Posts: 5	See today's most popular deals at » Dell tech support I don't know about the extra cost tech support--which my clients never buy, because they have me--but the tech support that is integral with their warranty, now that can be a problem. For certain, the first level support will be someone working from a script. Two ways to get better help are: 1. Be persistent. Ask for the tech support's supervisor. Be firm. Sometimes it takes a call back (be sure you have the case number) to get to the next level. And be patient. It's beneficial to have a cup of coffee and a snack at your desk when you call. 2. If you are shopping for an advanced model PC, consider the Dell XPS line. With an XPS, you get a different support telephone number--a number which calls to a US-based tech support. Last time I called, I got someone in San Antonio, Texas. Yes, I ask, "Where are you?" If I doubt the answer, I ask "Who is the governor of nnnnnn?" Then I ask, "Who is the lieutenant governor?" Note. If you get a California tech support office, they'll know the governor but not the lieutenant gov (LOL)!