[clarabell]

We purchased 2100 square feet of 4" white oak select unfinished flooring from this retailer. The wood was milled by Taylor Lumber in Ohio. The flooring cupped and we hired a National Wood Flooring inspector to do an analysis, which stated that the lumber was over dried. I forwarded the report to the retailer and Taylor. Taylor's sales manager, who I understand is not a NWFA inspector, denied the claim. The inspector responded to Taylor's denial citing NWFA guidelines. This defective is costing of thousands of $$$$ and we are not getting paid.

Does anyone have any ideas on how we can get retailer and supplier to live up to the warranty? Thanks for your suggestions