Anyone have any experiences or heard of anyone who has done business with them?
They seem legit on the surface so I may just be paranoid, but their lackluster customer service makes me uneasy. They seem to have only one customer service rep, Chris, and though he answers the phone during opening hours and is nice and helpful, their online support staff have so far only had a 50% reply rate in my experience.
Their sales office is in Silver Springs MD, with their assembly plant apparently in city of industry CA.
My order is currently in the "Building and Assembly" stage, so I am not completely panicking yet, but I wanted to check if anyone knows of any experiences good or bad with this company(besides the 6 reviews here on resellerratings).
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