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I find that the larger the company the bigger the target they are for complaints, accusations, and frivolous suits. They like every other business are out there to make money. If it didn't work or a majority didn't like it, then they wouldn't be successful.
As a business owner, it is obvious that the larger my business gets the harder it becomes to accommodate and make everyone happy. Therefore if I ever do become as large as Intel, Ebay, Paypal, or Microsoft, I know there will be people that are unhappy with some aspect of my business. Thats where catering to the majority and maximizing profits come in to place. Its all just business people. If you are unhappy with the service of any company simply don't use them. Obviously they are making others happy or they wouldn't still be around
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