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Some of the comments here make me a bit concerned, as I placed my order 4 business days ago w/ expedited handling and 3-5 business days shipping...the order was processed within 2 hours of the order placement and I was told on Friday that it had shipped previously. Now, this may be the case, and I hope it is, but I have not as of yet received any tracking information. I realize the laptop I ordered is not a fancy one, but as a student, it's what I can afford, and so not knowing where it is is troubling to me.
Now, I've read some of the reviews here and I have to concur what was being said about the BBB and various ratings. I am sure the company is generally fine, but I seem have not received the best service.
HOWEVER! I work in customer service. I know firsthand how order problems can be blown out of proportion and how customers don't always explain their situations correctly and therefore receive misinformation. Plus, there are humans behind these computer screens and humans are well, prone to mistakes. Besides, so many people who work in this capacity (and I am a fortunate exception) are not paid or trained well, especially in the INSANE holiday times. Now, you can blame the company, and to a large extent, they should bear the brunt of the blame for how competent and fairly paid their employees, but PLEASE! Most of us are decent and fair (aside from some very crabby folks) but may not always know the answers to all questions especially when things get particularly hectic. And besides, it is very easy to underesetimate how much crap we get from customers ourselves, rude remarks, insults..but it's always "service with a smile," even when some unhinged person or jerk decides to take out their problems on you. So yeah, unless the people are genuinely bitchy or dismissive, just relax. They probably don't even have health insurance.
Which isn't to say some of you haven't had legitimately crappy experiences. I'm sure there have been serious mistakes made by the company. And god, I hope I get my order soon....
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