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I had a bad experience with them about six years ago myself. I ordered a set of jewel cases from them, a pack of 20 Memorex cases to be exact, and what I received were Memorex jewel cases for mini-CDs. That was not what was described online nor is it what I wanted/needed. I contacted their customer service people about the error and they said only, "Well, that's what you get for what you ordered." I asked to send it back so as to get the right product and they hung up on me. Since then, I have done nothing with them nor shall I do anything with them again. I have too many good suppliers at this point that, until I saw this thread, they had not entered my thoughts for years.
If some BBB is giving them a "B" rating, then I wonder who they are paying off to make that happen. I've seen too many negative reviews online and spoken with all too many dissatisfied customers to believe the "B" is anywhere near accurate.
Also, as for being in business for eight years, that doesn't mean a company is good. It means only that they have enough marketing in place to keep drawing in customers to replace the ones they keep losing due to bad customer service.
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