ResellerRatings Store Ratings - View Single Post - WARNING: fotoconnection (eshopperpro4, TVsDepot, TheWizStore, ephotoclub, 1stopcamera

dack · 03-24-2009, 12:36 AM

This thread has been alive for over 2 years! FotoConnection is still providing us more scams then service! I took action immediately upon receipt of the unnecessary email instructing me to call them to verify the order which didn't arive until 3 days later (FRI), thus giving a total minimum delay of 5 days (because of the weekend) just to order it. I called the number in the email immediately, the time in NYC was between the hours given in the email according to The official US time but nobody answered, it was not a holiday. I ordered a new camera from another vendor (B&H) immediately and emailed my order cancellation to FotoConnection in reply to their email as documentation in case of a dispute, which I fully expected; I also called Monday at lunch by which time I had about 3 more emails, one of which said the camera (listed as "available" on their site) was unavailable. I received the camera the following Thursday from B&H, the same amount of time FotoConnection had delayed my order with them! So FotoConnection intentionally deceived me about product availability at the time of ordering, failed to notify me of ultra-bizarre ordering process, lied about their contact details, failed to provide customer service, and failed to ship in a timely fashion.

And the drama continues! I received the following email today, two weeks after this incident, from "Calvin" <calvin@eshopperpro4.com>:

Hey [Customer] its Calvin from Fotoconnection.com, I would like to say it was a pleasure seeing your order. I was Very disappointed when I saw the resellerrating review and I am truly sorry .My reason for this email today was so I could go ahead and make you aware that we here want to make all our customers repeat customers, I do not want you to have a bad taste of our company; what I a willing to do for you is ship you out an additional long life battery for FREE! If you like to take my offer or not please call me at 800 457 0889 x4208 or email me back.

Not only is he upselling in an appology note, but that domain is NOT FotoConnection, in fact it returns FORBIDDEN (403 Forbidden). Moreover, the company blocked their information in the Whois database (Home)!

wtf!

03-24-2009, 12:36 AM	#145 (permalink)
dack Registered User Join Date: Mar 2009 Posts: 1	See today's most popular deals at » Agree - poor business practices This thread has been alive for over 2 years! FotoConnection is still providing us more scams then service! I took action immediately upon receipt of the unnecessary email instructing me to call them to verify the order which didn't arive until 3 days later (FRI), thus giving a total minimum delay of 5 days (because of the weekend) just to order it. I called the number in the email immediately, the time in NYC was between the hours given in the email according to The official US time but nobody answered, it was not a holiday. I ordered a new camera from another vendor (B&H) immediately and emailed my order cancellation to FotoConnection in reply to their email as documentation in case of a dispute, which I fully expected; I also called Monday at lunch by which time I had about 3 more emails, one of which said the camera (listed as "available" on their site) was unavailable. I received the camera the following Thursday from B&H, the same amount of time FotoConnection had delayed my order with them! So FotoConnection intentionally deceived me about product availability at the time of ordering, failed to notify me of ultra-bizarre ordering process, lied about their contact details, failed to provide customer service, and failed to ship in a timely fashion. And the drama continues! I received the following email today, two weeks after this incident, from "Calvin" <calvin@eshopperpro4.com>: Hey [Customer] its Calvin from Fotoconnection.com, I would like to say it was a pleasure seeing your order. I was Very disappointed when I saw the resellerrating review and I am truly sorry .My reason for this email today was so I could go ahead and make you aware that we here want to make all our customers repeat customers, I do not want you to have a bad taste of our company; what I a willing to do for you is ship you out an additional long life battery for FREE! If you like to take my offer or not please call me at 800 457 0889 x4208 or email me back. Not only is he upselling in an appology note, but that domain is NOT FotoConnection, in fact it returns FORBIDDEN (403 Forbidden). Moreover, the company blocked their information in the Whois database (Home)! wtf!