[doubletrouble]

Today I talked to shawn in customer service. we have straightened out most of our issues. I will say that this is not a scam company. They have a real physical storefront and do try to resolve most issues. In my case , the company just screwed up. They are trying to make it right. This holiday season one of their suppliers did not deliver the goods and left both us1 and their customers high and dry. The company should have handled it much better and offered immediate refunds on their website ,but tried to line up alternate supplies. It did not work out.
They still could not get me a silver camera without an indefinite wait , but made it up to me by offering additional items at no charge. I could have returned the black one, waited for silver ,but I chose to keep the camera I received it and 2 other items plus the $20 price difference . Those items were shipped today. we will see how it all shakes out. I have spent a lot of my time to sort this all out. I am hopeful that it will all work out for my wife whom I ordered the camera for in the first place.
I hope that anybody else who has had problems with this company give them a chance to make things right. Yes , I have had better luck with b&h, cametta and amazon , but at least in the end I did receive decent customer service and my wife is happy. The story is not over and I will update it when my additional items are delivered and my visa bill is credited.